[Hiring] Clinical Operations Specialist @Blackbird Health

Role Description

Blackbird Health is expanding rapidly, and we are looking for a highly organized, proactive, and resilient Clinical Operations Specialist to join our Medical Services (MS) or Behavioral Health (BHD) Teams. This role is designed for a system-minded professional who takes pride in supporting operational excellence. You will directly own the infrastructure of our day-to-day clinical services teams, mastering complex scheduling, architecting solutions for real-time calendar changes, and managing non-clinical patient touchpoints. You aren’t just assisting a team; you are actively supporting the management of the clinical engine that ensures our patients get timely access to care and our providers experience a predictable, sustainable workday.

As a vital link between patients, providers, and leadership, you will:

• Manage day-to-day scheduling workflows.
• Own the provider call-out and PTO calendars.
• Handle non-clinical patient requests.
• Compile data reporting to help our leadership scale.

This is a fully non-clinical, high-impact operational support role perfect for a self-starter who thrives in a fast-paced environment and loves building order out of chaos. This is a fully remote role.

Qualifications

• 2–4+ years of experience in healthcare operations, medical scheduling, clinic coordination, or a high-volume virtual operations support environment.
• High comfort level with Electronic Medical Records (EMR) software (Athena preferred), communication tools (Slack/Teams), and spreadsheet/data management.
• Exceptional verbal and written communication skills; ability to navigate sensitive healthcare conversations with professionalism.
• Successful completion of standard healthcare background check and credentialing verification.

Requirements

• Ability to support a flexible operational schedule, including evening, weekend, and rotating on-call coverage to ensure our providers and patients are always supported.

Benefits

• Salary Range: $65,000 — $72,000 USD.

Company Description

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, and New Jersey—and we’re growing into new markets in 2026.

At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you’ll join a collaborative, supportive, and innovative team that’s shaping the future of pediatric mental health care. If you’re passionate about helping children and families while growing your career, Blackbird is the place to make an impact.

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.