[Hiring] Clinical Operations Specialist @K Health

Role Description

K Health has recently transitioned to a comprehensive care delivery model that will revolutionize patient care and we invite you to join in this expansion as a Clinical Operations Specialist "LPN". You will play a pivotal role supporting virtual clinics by providing a best in class patient experience. This role will partner closely with our Medical Operations teams to support day to day operations across multiple clinics with clinical and non-clinical support staff. You will report directly to our Clinical Operations Manager.

What you'll be doing:

• Optimize and develop clinical workflows to support both clinician and patient experience
• Develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes
• Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
• Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
• Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls
• Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues
• Required-on call shifts monitoring Critical Lab Phone Line - (24/7)
• Prepare prior authorizations requests
• Efficiently process and send EMR Requests
• Additional clinical and administrative duties as required

Qualifications

• Licensed Practical Nurse (LPN) licensed in NJ (compact license required)
• At least 5 years of experience in healthcare operations
• Comfortable with and willing to work a flexible schedule
• Experience in telemedicine
• Experience with Epic EMR is a plus
• Extremely well organized, detail oriented, and adaptable
• Ability to prioritize work and maintain varying deadlines
• Comfortable working independently as well as in a team environment
• Comfortable working within a highly ambiguous, fast paced environment, and can set priorities with minimal input from management

Benefits

• Monthly social committees for company events
• 18 vacation days, 5 sick days, and 2 personal days
• 9 company holidays
• Stock options for every full-time employee
• Paid parental leave
• 401k benefit
• Competitive health, dental, and vision insurance options

Compensation

$60,000 — $70,000 USD