[Hiring] Clinical Operations Senior Manager @Tia

Role Description

We’re hiring a Clinical Operations Senior Manager, RN to help build, lead, and improve the systems that support Tia’s registered nursing and clinical operations functions. This role is ideal for an experienced RN leader who loves both people and process: supporting clinical teams, improving workflows, using data to drive performance, and building scalable operations that help deliver high-quality, patient-centered care.

You’ll partner closely with RN leadership, clinical leads, care delivery, product, and operations teams to strengthen how care is delivered across Tia’s virtual and in-person care model.

Qualifications

• Active, unrestricted RN license in California or New York required, with ability and willingness to obtain additional state licenses as needed.
• Licensure in both CA and NY, or in additional Tia markets such as AZ, is strongly preferred.
• 5+ years of nursing experience, including experience in clinical operations, team leadership, workflow improvement, training, quality, or performance management.
• Experience supporting or leading RN, MA, care coordination, virtual care, ambulatory care, or similar clinical teams.
• Strong ability to build and improve clinical workflows, SOPs, onboarding processes, training materials, competency structures, and performance management tools.
• Working knowledge of clinical quality, patient safety, regulatory requirements, documentation standards, and healthcare compliance expectations.
• Comfort using dashboards, metrics, and operational data to identify trends, solve problems, improve execution, and support team accountability.
• Strong cross-functional communication skills, with the ability to partner across clinical, operations, product, care delivery, and support teams.
• A hands-on, accountable leadership style and a desire to build structure in a fast-moving, mission-driven environment.

Requirements

• Provide operational leadership for Tia’s RN function, partnering with clinical leads to ensure consistent, high-quality nursing practice across Tia’s virtual and in-person care model.
• Build and improve clinical workflows, SOPs, onboarding processes, training programs, and competency structures that support scalable RN team performance.
• Monitor staffing, scheduling coverage, queue performance, utilization, quality, and operational metrics to identify trends, resolve gaps, and improve execution.
• Support clinical quality, patient safety, regulatory compliance, and continuous improvement across RN and clinical operations workflows.
• Partner with Product, Care Coordination, Clinical Care Delivery, and Operations teams to align clinical workflows with broader company goals and care delivery needs.
• Create clear role expectations, operating rhythms, metrics, and feedback loops that support a high-ownership, high-accountability RN team.
• Spend a portion of time delivering asynchronous nursing care as needed to stay close to workflows, understand team needs, and support patient care.

Benefits

• Performance-based bonus
• Medical, dental, and vision benefits effective day one
• Paid time off, sick leave, and holidays
• State license and relevant board certification reimbursement
• Complimentary access to educational tools such as UpToDate
• Internal educational resources and monthly clinical training opportunities

Company Description

Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.

• We are a Series D, venture-backed company trusted by more than 120,000 women across four markets.
• Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.