[Hiring] Clinical Operations Manager @Kids Help Phone

Role Description

We’re looking for THREE passionate and dynamic leaders to join our Clinical Operations team on a contract, shift rotational basis!

You will be asked to choose your preference for one of the three opportunities we are hiring for:

• 1 Evening Manager, PART-TIME —
  • R1: Tuesday 19:00 - 01:00, Wednesday 15:00 - 09:00, Saturday 19:00 - 01:00
  • R2: Sunday, Monday, Thursday & Friday 07:00 - 01:00 ET - Ends approx. March '27
• 1 Bilingual Evening Manager, FULL-TIME —
  • R1: Tuesday 16:00 - 00:00, Wednesday, Thursday and Friday 14:00 - 00:00
  • R2: Wednesday to Saturday 14:00 - 00:00 ET - Ends approx. March '27
• 1 Bilingual Day Manager, FULL-TIME —
  • R1: Wednesday 12:00 - 20:00, Thursday, Friday, Saturday 07:00 - 17:00
  • R2: Wednesday to Saturday 07:00 - 17:00 ET - Ends approx. January '27

As Manager, Clinical Operations, you’ll provide 24/7 leadership and support for our counselling and texting services, ensuring our frontline teams can deliver safe, high-quality, and responsive care to young people across Canada.

You’ll be the go-to person for real-time decision-making, clinical guidance, and operational excellence — helping to ensure every interaction meets Kids Help Phone’s standards for compassion, quality, and impact.

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?

Unlock your potential. Carve out a career as unique as yourself. Grow with us.

Qualifications

• A degree or diploma in applicable fields such as Social Work, Psychology or Sexology
• Computer literacy including the ability to adapt to new software technology
• Bilingualism (French and English), both verbal and written is an asset
• Minimum 2-3 years professional experience managing employees and/or volunteers, preferably in mental health or child welfare
• Demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact
• Thrives in a fast-paced environment, leaning into change and demonstrating ability to remain calm and level-headed
• Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with preference given to individuals having at least 5 years of experience in the social services sector
• Demonstrated experience in counselling and crisis intervention (telephone counselling preferred)
• Demonstrated ability to make in the moment decisions with good judgment
• Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline
• Entrepreneurial, creative, strategic minded and energetic
• Conflict resolution skills, certifications an asset
• Clear and compelling communication skills
• Flexible and adaptable in a complex, changing environment
• Commitment to the vision and goals of the organization
• Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization

Requirements

• As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions
• Flexibility and willingness to work in a 24/7 environment, including evening and weekend work
• Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check”
• Ability to travel to KHP offices as required
• The above is not an exhaustive list of duties and you may be asked to perform different tasks as necessitated by your changing role and the overall business objectives of Kids Help Phone

Benefits

• Comprehensive benefits, subject to eligibility

Company Description

Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.

Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.