[Hiring] Clinical Operations Associate @Handspring

Role Description

We’re hiring a Clinical Operations Associate - Provider Onboarding. This is a unique opportunity to join an early-stage, mission-driven organization dedicated to transforming behavioral healthcare for young people. You will be an integral part of the Clinical Operations team and work closely with our Clinical Services, Product, and other teams across Handspring.

In this role, you’ll own the provider onboarding experience:

• Be the first point of contact for newly hired providers, welcoming them to Handspring.
• Orient them to our systems and workflows, ensuring they’re set up to deliver high-quality care from day one.
• Identify areas for improvement in the onboarding process and partner with teammates to implement solutions.
• Contribute to team-wide projects while focusing primarily on onboarding.

Qualifications

• 3+ years of experience in clinical operations, ideally at an early-stage digital health company.
• Experience owning a process end-to-end and improving it during a period of rapid growth.
• Strong communication skills, making complex systems approachable.
• Resourceful and organized systems thinker.
• Excited about being part of an early-stage, mission-driven healthcare organization.
• Comfortable navigating systems like EHRs, provider portals, scheduling tools, CRM platforms, Zoom, Slack, Notion, and Google Workspace.

Requirements

• Own the onboarding experience for newly hired providers, from their first day through their first weeks seeing patients.
• Welcome new providers and serve as a primary point of contact during onboarding.
• Lead orientation and training sessions on Handspring’s clinical systems and workflows.
• Coordinate onboarding logistics such as system access, account setup, and required documentation.
• Track each new provider’s progress through onboarding and proactively resolve blockers.
• Oversee the Credentialing Specialist to keep new provider credentialing on schedule.
• Continuously evaluate the provider onboarding process and identify opportunities for improvement.
• Develop and pitch solutions for onboarding enhancements.
• Define and track onboarding metrics to measure success.
• Create, maintain, and improve training materials and process documentation.
• Provide direct support for both providers and patients/families when challenges arise.

Benefits

• Full-time, remote position.
• Must be able to work 10am–6pm Pacific Time.
• The salary range is $70K–80K, plus Handspring equity.
• Comprehensive health benefits and generous paid time off.
• You must be based in the United States and have U.S. work authorization.