[Hiring] Clinical Nurse Liaison @Sentrex

Role Description

The Clinical Nurse Liaison (CNL) is an integral part of the Clinic Solutions Team, responsible for the coordination and delivery of services related to patient care offered by Sentrex Health Solutions. In this role, the individual acts as a single point of contact for physicians, clinic nurses, and patients. This role includes customized administrative and clinical support for physicians, frequently within their offices, as the CNL takes full ownership of patient onboarding and supports the ongoing needs of patients and HCPs throughout the entire treatment journey.

• Ensure optimal coordination of care between HCPs, patient support programs, and pharmacy.
• Direct interactions with patients, insurance companies, provincial drug programs, pharmacies, and other health care professionals (HCPs) to explore and obtain coverage for prescribed medications.
• Provide other services as requested by affiliated physicians, such as injection training and patient education on disease state and medication.

A Day in the Life (What you will do here):

• Perform HCP and patient registration activities, according to protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of services.
• Provide medical support to patients and HCPs, including education on inflammatory bowel disease (ulcerative colitis and Crohn’s disease), advanced drug therapies, and disease management.
• Assist the physician with the completion of all patient support program-specific paperwork and follow-up on submissions pertaining to obtaining drug reimbursement/coverage.
• Act as a resource to physicians who are prescribing medication and provide continuous support for patients for ongoing support, renewals, and coverage changes.
• Provide comprehensive counselling and health education to patients initiating or receiving advanced IBD therapies.
• Facilitate communication with physicians, Patient Support Programs, or other health care professionals involved in the patient’s circle of care.
• Conduct chart reviews to obtain data required for special authorization forms.
• Coordinate medication fulfillment with Sentrex Pharmacy.
• Prepare for and attend extensive, specialized training sessions for specific therapies.
• Provide in-person and virtual support, including adherence support as needed.
• Review patient files prior to treatment to capture medical history.
• Document and maintain patient records to ensure treatment history is adequately captured.
• Maintain confidentiality of patient and corporate information.
• Administer medications (IM and SC) in a specialty clinic setting as required.
• Monitor patients post-injection and document all activities completed.
• Adhere to professional nursing standards at all times.
• Proactively offer support and advocacy to patients and HCPs.
• Read and review all Canadian product monographs to ensure a comprehensive understanding of each product being administered.
• Report and document Adverse Events as per training per Pharmacovigilance requirements.
• Adhere to Sentrex policies and procedures.
• Additional duties as assigned by the manager.

Qualifications

• Minimum 2-4 years of clinical experience in GI/IBD (preferred).
• Licensed RN or LPN in British Columbia.
• Liability Insurance, CPR, and First-Aid certification required.
• ACLS certificate required.
• Must hold a valid and unrestricted driver’s license.
• Able to confidently deliver education including patient self-injection education.
• Experience in critical care, emergency, and acute care is a strong asset.
• Confident and experienced with using Excel, Outlook, and Word.
• Able to work autonomously with little supervision, as part of a larger remote team.
• Able to travel within a set geographical boundary, ad hoc.
• Experience in Patient Support Programs is a strong asset.
• Experience in Neurology, Immunology, Oncology, Gastroenterology, or Rheumatology is a strong asset.
• Understanding of the pharmaceutical industry is an asset.
• Strong analytical and mathematical skills.
• Effective interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to meet deadlines and be flexible with patient and HCP requirements.
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
• Ability to communicate effectively both orally and in writing.
• Adhere to Sentrex Policies and Procedures.

Benefits

• Competitive Salary and generous vacation entitlement.
• Wellness Program (5 paid days off for your well-being!).
• Paid Sick Days.
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.
• Employee & Family Assistance Program.
• The anticipated base salary hiring range for this role is $80K to $98K annually.