[Hiring] Clinical Navigator @TailorCare

Role Description

The Clinical Navigator is a licensed Doctor of Physical Therapy responsible for delivering high-quality clinical navigation through both telephonic and video-based member interactions in a fast-paced, metrics-driven clinical operations environment. This role serves as the primary point of contact for members throughout their TailorCare journey, engaging members through outbound and inbound calls, virtual visits, and digital touchpoints to assess needs, build trust, drive participation, and support adherence to evidence-based care plans.

Success in this role requires a strong balance of clinical expertise, operational excellence, communication skills, and the ability to consistently meet engagement, productivity, quality, and member outcome goals. Clinical Navigators spend the majority of their workday actively engaging with members while leveraging technology, AI-enabled tools, predictive insights, and standardized workflows to personalize care, improve efficiency, and optimize outcomes.

The ideal candidate thrives in a high-volume virtual environment, is energized by member engagement, embraces innovation, and demonstrates accountability for both member outcomes and operational performance.

As TailorCare continues to evolve its clinical offerings, this role will play a foundational part in expanding virtual musculoskeletal care navigation. Clinical Navigators will help shape and support future virtual physical therapy programs, leveraging their clinical expertise to deliver increasingly comprehensive care experiences through digital and video-enabled platforms.

Qualifications

• Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT)
• Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred).
• Willingness to obtain and maintain additional state licenses as TailorCare expands.
• Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings.
• Demonstrated success managing patient interactions in high-volume, performance-oriented environments.
• Strong communication, motivational interviewing, and patient engagement skills.
• Experience utilizing technology and data to improve workflow efficiency and patient outcomes.
• Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations.
• Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments.
• Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.

Requirements

• Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments.
• Experience working within a call center, contact center, or metrics-driven healthcare operations setting.
• Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies.
• Experience in value-based care, employer-sponsored healthcare programs, or population health initiatives.
• Experience in high-growth startup environments.

Benefits

• Meaningful Work: Dedicated to our mission and deeply value our patients and each other.
• Work Environment: Remote-first company with options for a hybrid work model in Nashville.
• Time Off: Generous paid time off (PTO) and holiday plans.
• Family First: Paid parental leave and support for a healthy work-life balance.
• Comprehensive Benefits: Medical, dental, vision, life, and disability insurance, wellness resources, and employer HSA contribution.
• Fair Compensation: Equitable pay and a 401k plan with employer matching.
• Community: Inclusive environment fostering teamwork and authentic self-expression.