[Hiring] Clinical Medical Virtual Assistant @Winning Assistants

Role Description

We are hiring a Clinical Medical Virtual Assistant (Athena EHR) for a U.S.-based healthcare provider dedicated to delivering patient-centered, high-quality care through efficient systems and modern technology. This role is ideal for licensed healthcare professionals (e.g., Registered Nurses, Pharmacists, or similar) who want to apply their clinical knowledge in a remote, non-bedside setting while working with a U.S. medical practice.

You will play a key role in supporting patient care behind the scenes, managing clinical communications, coordinating care, and ensuring timely follow-ups on labs, imaging, and prescriptions. The position focuses heavily on clinical inbox management, prior authorizations, and care coordination using Athena EHR.

Responsibilities

• Manage the clinical inbox within Athena EHR, including patient messages and inquiries, test results and provider communications, and prescription refill requests.
• Process prior authorizations and benefit verifications accurately and efficiently.
• Perform follow-ups on lab and imaging results to ensure completion and proper documentation.
• Handle and organize incoming faxes, ensuring accurate matching to patient charts.
• Conduct outbound calls to patients when needed (follow-ups, clarifications, updates).
• Maintain accurate and timely documentation in the EHR system.
• Ensure all clinical tasks are completed promptly to support provider workflows and patient care.

Qualifications

• Licensed healthcare professional (RN, Pharmacist, or similar) – required.
• Previous experience as a Medical Virtual Assistant supporting a U.S.-based practice.
• HIPAA Certified.
• Hands-on experience with Athena EHR (required).
• Strong understanding of U.S. healthcare systems and workflows.
• Excellent English communication skills (written and verbal).
• High attention to detail and ability to manage multiple clinical tasks efficiently.
• Experience using RingCentral or similar VoIP systems.
• Familiarity with insurance portals and payer requirements.
• At least 1–2 years of relevant experience in:
  • Clinical inbox or message management.
  • Prior authorizations and benefit verification.
  • Lab and imaging follow-ups.

Requirements

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory).
• Must be available for video meetings with your camera on (when needed).

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.