[Hiring] Clinical Manager @Vynca

Role Description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home.

The ECM Clinical Manager is responsible for remote clinical oversight and management of Enhanced Care Management (ECM) staff to address the client's medical and behavioral health needs and social determinants of health. The ECM Clinical Manager will:

• Communicate directly with ECM staff and occasionally with patients via telephone, telehealth, or during Interdisciplinary Care Team meetings.
• Discuss medication management/adherence and ensure appropriate follow-up with Primary Care Provider, Behavioral Health Provider, and other specialists.
• Guide any crises encountered by ECM staff.
• Collaborate with the client’s broader care team to provide client advocacy and ensure that clients receive needed services.
• Measure progress toward the goals outlined in their patient-centered individualized care plan.
• Monitor team progress and coach staff to succeed and manage performance where needed.

This is a remote position with up to 25% travel required for trainings, meetings, and other business needs. At this time we are only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, and Washington, with a preference for candidates based in the Pacific Time Zone.

Qualifications

• Willing and able to work Monday through Friday 8:30am-5:00pm Pacific Time, with flexibility for potential evenings and weekends.
• Active, unrestricted RN license with the ability to obtain California licensure within 6 months of hire.
• Willingness to obtain additional state licensure as needed.
• 2 years of people management experience (4 years preferred).
• 2-3 years of care management experience.
• 1-2 years of post-acute experience.
• Proven, results-driven leader with experience in change management in rapid-growth environments.
• Strong organizational and independent working skills.
• Proficient in Microsoft and Google applications; Salesforce experience is a plus.
• Excellent communication and motivational skills, including conflict resolution techniques.
• Working knowledge of lean Six Sigma methodology is preferred.

Requirements

• Supervise a team of approximately 10-15 direct reports under the ECM team to ensure high-quality enrollments and care management services.
• The exact number of direct reports may fluctuate based on business needs.
• Oversee client outreach, enrollments, and the creation of Individual Care Plans.
• Assess if clients' needs can be managed by an ECM Lead Care Manager; serve as an escalation point when necessary.
• Drive the team to meet key performance indicators (KPIs) effectively.
• Collaborate with the Director(s) of Enhanced Care Management to implement changes and process improvements.
• Provide clinical oversight approximately 30% of the time, including supervision of clinical staff, clinical sign-offs, oversight of care plans, leading IDT meetings, and serving as a clinical consultant for complex clinical cases.
• Provide direct care management as needed to support organizational goals.
• Travel up to 20-25% may be required for training, meetings, and other business needs.

Benefits

• Salary Range: $90,000 - $115,000 annually.
• California Salary Range: $100,000 - $125,000 annually.
• Medical, dental, and vision insurance.
• Income protection benefits.
• Flexible PTO and company holidays.
• 401k and access to other wellness benefits.