[Hiring] Clinical Informatics Specialist @Crossover Health

Role Description

The Clinical Application & Informatics Specialist plays a key role in supporting and optimizing clinical systems, particularly EHR and related applications. This mid-level role combines informatics strategy with hands-on application support and cross-functional collaboration. You’ll serve as both a systems expert and a clinical operations partner—helping bridge technology with real-world care delivery.

Informatics & Strategic Enablement:

• Lead clinical informatics initiatives that support the integration and optimization of EHR and other clinical systems.
• Collaborate with product, IT, and data teams to ensure clinical requirements are reflected in platform design and functionality.
• Gather and prioritize provider and clinical staff feedback to support system improvements and user experience enhancements.
• Contribute to interoperability efforts, including the evaluation of data exchange standards, APIs, and vendor integrations.

Application Configuration & Support:

• Configure and maintain clinical applications (e.g., Athenahealth, Elation) to align with evolving workflows.
• Provide tier-2 support for application-related issues and escalate to vendors or IT when needed.
• Participate in software upgrades, testing, and system validation.
• Assist in managing vendor relationships and ensuring service-level expectations are met.

Training & Adoption:

• Develop training materials, job aids, and tip sheets to support user onboarding and change management.
• Deliver training and go-live support to providers, nurses, and operational staff.
• Document clinical workflows and maintain system configuration records.

Project Coordination:

• Support project timelines, testing plans, and implementation checklists for system changes or new tool rollouts.
• Track KPIs and performance metrics related to system usage and provider satisfaction.
• Participate in informatics and operations meetings to align on organizational goals and identify opportunities for improvement.

Qualifications

• Bachelor’s degree in Healthcare, Health Informatics, Nursing, Information Systems, or related field.
• 3–5+ years of experience in clinical informatics, clinical application support, or health IT.
• Hands-on experience configuring and supporting EHR systems; experience with Athenahealth is a strong plus.
• Familiarity with healthcare interoperability standards (e.g., HL7, FHIR, APIs).
• Excellent communication and change management skills, with experience translating clinical needs into technical solutions.
• Strong problem-solving abilities and a collaborative mindset.

Preferred Qualifications

• Master's preferred.
• Preferred certifications: CPHIMS, PMP, Athena or Epic certifications, or relevant technical training.

Benefits

• The base pay range for this position is $102,739.00 to $133,560 per year.
• Pay range may vary depending on work location, applicable knowledge, skills, and experience.
• This position may be eligible for an annual bonus opportunity.
• Comprehensive benefits package includes:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short- and Long-Term Disability
  • Life Insurance
  • Paid Time Off
  • 401K