[Hiring] Clinical Informatics Specialist @Sysmex America

Role Description

We currently have a great opportunity for a Clinical Informatics Specialist. The Clinical Informatics Specialist is part of a multidisciplinary team that supports Caresphere WS and Middleware/LIS customers throughout the entire life cycle of our products. This includes remote instrument and workflow training and support to realize an efficient and successful customer experience of the Sysmex solution as the primary laboratory consultant from a technical perspective. Serves as a technical consultant to existing and new customers including troubleshooting and resolving performance problems. This role supports complex Caresphere WS Migrations and Middleware/LIS interface support projects in total – includes all aspects of build, testing, training reinforcement with limited direction and serves nationally.

• Implements Caresphere WS Migrations and Middleware/LIS interface support and testing projects to include rules writing, server/product configuration, validation testing, and all other support functions.
• Ensures approved validation testing protocols are followed and results documented accurately.
• Manage time and accounts effectively; use computers to document activity; take initiative to make changes to improve how work is done.
• Promote customer satisfaction; support sales objectives and organizational directives.
• Provide technical information to direct management/peers and other functional groups.
• This individual must possess strong interpersonal, persuasive, problem solving and communication skills.
• Requires occasional travel, up to 80%, on short notice.
• Responsible for managing company assets and expenses within company guidelines.
• Other duties as requested.

Qualifications

• Bachelor’s degree in Clinical Laboratory Science/Medical preferred with 7-9 years of experience in LIS/Middleware required.
• ASCP or CLS certification preferred.
• Strong IT/LIS experience required.
• Demonstrated proficiency in implementing/operating Caresphere WS, Middleware/LIS.
• Strong Hematology experience preferred.
• Working knowledge of CLIA/COLA required.
• Microsoft Office Suite; LIS/Middleware experience.
• Strong written and oral communications skills required.
• Strong presentation and persuasive skills highly desirable.
• Professional conduct necessary at all times even under stressful conditions.
• Demonstrated ability to analyze, problem solve and evaluate technical/IT data.
• Ability to assemble thoughts and conclusions into cogent and persuasive format, present professionally and gain acceptance / buy-in.
• Demonstrated ability to execute moderately to highly complex single and multisite integration activities.
• Demonstrated ability to both independently and collaboratively solve complex technical, rules and workflow concerns.

Requirements

• This job requires satisfaction of the credentialing requirements of Sysmex’s customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.

Benefits

• The salary range for this role is $85,680 to $134,640.
• Total compensation package includes a choice of health care plan (medical, vision, and dental insurance).
• Annual incentive bonus.
• Car allowance.
• Paid time off.
• Parental leave.
• Bereavement leave.
• 401(K) for all eligible employees.

Company Description

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale.

• Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.