[Hiring] Clinical Informaticist - Virtual Support @CommonSpirit Health

Role Description

This is a NIGHT shift position. As our Clinical Informaticist - Virtual Support, you will promote IT understanding, integration, and application in healthcare. Every day you will:

• Address complex challenges, liaise between clinical care and IT.
• Support the full lifecycle of clinical technology projects.
• Drive system standardization and optimization.
• Contribute to patient safety and quality through workflow integration, technology enhancements, and clinical dashboards.
• Provide informatics expertise in curriculum design, EHR training, and competency validation.

Additional responsibilities include:

• Providing virtual first-line support for technology issues, troubleshooting, and resolving problems whenever possible.
• Ensuring clear, accurate, and courteous communication with customers throughout the process using a virtual platform.
• Maintaining a strong understanding of clinical workflows, Epic applications, and network performance.
• Engaging in moderate/complex troubleshooting and developing detailed documentation that complements workflows.
• Accurately documenting and triaging incidents and service requests, escalating issues as needed to appropriate teams.
• Leveraging internal resources and collaborating with other teams to effectively resolve issues and minimize customer interruptions.
• Creating and maintaining support documentation, knowledge base articles, and user guides.
• Contributing to the development of training materials.
• Participating in the orientation and training of new hires, mentoring team members, and creating and maintaining internal training materials.
• Providing virtual one-on-one support to end users.

Qualifications

• Registered Nurse, Pharmacist, or Physical Therapist Required.
• Bachelor's degree in healthcare discipline required.
• 1-3 years Informatics or EHR support experience at a regional or local level required.
• 4-6 years experience in a clinical setting, upon hire.
• Extensive experience in Clinical and/or HealthCare Business Applications, upon hire.
• EHR support experience, upon hire.
• EPIC Certification, upon hire.

Requirements

• 1-3 years Virtual Support Experience, upon hire (preferred).