[Hiring] Clinical Evaluator @InStride Health

Role Description

The Clinical Evaluator is the first voice and face of InStride Health for patients and families seeking care. Evaluators conduct phone screens and comprehensive clinical evaluations to determine clinical eligibility and appropriateness for InStride services. They provide education and orientation about InStride, serve as brand ambassadors, and ensure families feel engaged and motivated from their first interaction.

Clinical Evaluators are strong diagnosticians with excellent case conceptualization skills, adept at assessing patient presentation and navigating sensitive conversations. They determine when medical clearance is required prior to admission and, when families are not appropriate for InStride, redirect them to alternative resources with empathy and clarity.

Clinical Evaluators also generate thorough, timely documentation that ensures a smooth and intentional handoff to the care team, supported by AI note-writing tools. They provide feedback to the Tech Product team on workflows, systems, and patient experience, and to the Clinical Product team on biopsychosocial assessment and patient needs.

Key Responsibilities/Essential Functions

• Conducts phone screens and clinical evaluations for patients and families seeking admission.
• Accurately assesses diagnoses, case conceptualization, and clinical eligibility for InStride.
• Provides education, orientation, and motivation to engage patients and families in care.
• Determines when medical clearance is required prior to admission.
• Redirects patients and families to alternative resources when InStride is not appropriate.
• Produces robust, timely documentation to support seamless transitions into treatment, leveraging AI note-writing tools.
• Serves as a brand ambassador, creating a welcoming and professional first experience for families.
• Collaborates with internal stakeholders by providing feedback and insights to the Tech Product team on workflows, systems, and patient/family experience.
• Collaborates with internal stakeholders by providing feedback and insights to the Clinical Product team on patient presentation and assessment processes.
• Participates in designated trainings, team meetings, and clinical rounds to ensure alignment with care pathways and best practices.
• Upholds InStride’s mission, values, and ethical standards in all interactions.

Qualifications

• Ph.D. or PsyD in psychology from an accredited program; OR
• Master’s degree in social work, counseling, or related field from an accredited program with independent licensure (LICSW, LMHC, LMFT, or equivalent, depending on state).
• Active state-specific licensure in good standing; willingness to obtain additional licensure in other states, as requested.
• Must have active license(s) in at least one of the following states: CT, FL, GA, IL, MA, ME, NH, NJ, NY, NC, OH, PA, RI, SC, TX, VA, DC.

Requirements

• Expertise in diagnosing and treating children, adolescents, and young adults with anxiety, OCD, and related disorders.
• Strong skills in case conceptualization, assessment, and measurement-based care.
• Exceptional interpersonal and communication skills, with the ability to motivate and engage patients and families.
• Ability to navigate sensitive conversations and redirect families to alternative care resources when needed.
• Strong clinical judgment and decision-making skills in time-sensitive situations.
• Commitment to creating a positive, professional, and brand-aligned first impression for families.
• Excellent organizational and documentation skills, including comfort using AI-assisted tools.
• Ability to work independently and as part of a fast-paced, mission-driven team.
• Cultural responsiveness and demonstrated commitment to diversity, equity, and inclusion.
• Flexibility in adapting to technology platforms and updates in a fully virtual care environment.

Benefits

• Generous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more).
• Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment.
• Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care.
• Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem.
• Fully virtual: work from the comfort of your home with periodic in-person retreats.