[Hiring] Clinical Education Manager @Cycle Pharmaceuticals

Role Description

Cycle Pharmaceuticals are recruiting for a field-based healthcare professional (Registered Nurse) to join our growing Patient Support hub - Cycle Vita, as a Clinical Education Manager for Neurology. In this position, you’ll work closely with healthcare professionals, patients/caregivers, clinical institutions, specialist pharmacies and internal teams, to provide education and advice and ensure every patient receives the highest level of support on their treatment journey.

• Deliver patient motivational interviewing programs, sharing insights with the executive leadership team.
• Maintain an effective call schedule for patients and HCPs, meeting performance goals.
• Guide patients and caregivers through reimbursement and financial support options.
• Support smooth therapy transitions to Cycle products, including new starts and switches.
• Provide specialist training on our MS therapies (Tascenso and Bafiertam) products providing support in-person at patient’s homes and clinics or remotely via the phone/video/app.
• Act as a Patient Concierge, building strong relationships with patients/caregivers and promoting treatment adherence and check ins.
• Partner with the Sales Account Managers to introduce new HCPs to Cycle Vita services.
• Respond quickly to patient and office inquiries with a compassionate, customer-first approach.
• Represent Cycle Vita at patient support events and relevant industry conferences.

Qualifications

• Bachelor’s degree in nursing and/or related field.
• Proven experience of clinical practice or biotech/pharmaceutical industry experience.
• Current nursing license in good standing in assigned state(s); potential compact licensure.
• Experience working in the Neurology therapeutic specifically Multiple Sclerosis (MS) is preferred.
• Good understanding of patient access, hub services, specialty products in rare disease space, reimbursement, adherence programs and patient assistance programs.
• Strong case management background with skills to liaise with all areas of patient support services and capacity to assist patient/caregiver with prescribed therapy and provide clinical training.
• Individual must possess and portray strong emotional resilience, a positive attitude, exceptional listening skills, and strong verbal and written communication skills to work with internal and external customers.
• Bilingual would be preferred but is not essential for this position.

Requirements

• This is a remote position, but candidates will be located within or around the West Coast of the United States.
• This is a full-time position with some travel, based on patient needs, projects or business needs (approximately 25%).
• Salary range: This position is paying a base salary of $120,000 depending on experience plus benefits.

Benefits

• The role will be homebased but some travel, up to 25% of the time, to attend team meetings or support patient activities may be required.
• A collaborative high performing work environment with experienced colleagues.
• Opportunity to join a fast growing and ambitious business.
• Competitive salary based on experience.
• Performance based bonus.
• 100% employer paid membership for Private Health Insurance.
• Life Insurance.
• 401k plan.