Role Description
To advise and educate Emergency Medicine, Hospital Medicine, Critical Care Medicine, Telemedicine, and Urgent Care internal and external clients (clinicians/facility/operations) on current documentation/coding requirements via phone, webinar, and/or in person for a portfolio of 5-10 contracts.
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To counsel clinicians identified as outliers via face-to-face interaction, phone, web-based, and/or email, on a minimum of a monthly basis or as coordinated by Director of Documentation Assurance.
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To perform chart analysis/recommendations to support quality documentation feedback to clinicians as it relates to CMS Guidelines, Attestations, Procedures, and internal Queries.
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Educate and counsel clinicians on how to resolve external chart queries.
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Travel to territories as required to provide in-person documentation education, oversight, feedback, and training with EMR training as needed.
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Participate in clinician Electronic Medical Record (EMR) training and provide feedback/clarification on documentation/coding and workflow concepts.
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Analyze coding and billing data to identify documentation and RVU outliers at the facility and clinician level to deliver additional documentation/coding education.
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Assist clinicians and chart acquisition team with chart flow process issues.
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Onboard and train all new clinicians on mySCP Care/mySCP Complete and the provider portal and act as a first line of contact for mySCP Care/mySCP Complete related issues and questions from clinicians and operations.
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Educate and give feedback to all new clinicians on documentation performance within the first month of service.
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Provides support to CDIS II other and/or senior CDIS as needed on major client and department initiatives.
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Participate in standing clinician meetings to highlight documentation, coding, and quality initiatives.
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To participate in company-wide initiatives related to clinical documentation as identified by Clinical Leadership.
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Collaborate with Data and Performance Analytics Team on clinician feedback. Conduct audits regarding clinician RVU and productivity as requested.
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Present Clinician Onboarding WebEx presentations bi-weekly and provide additional sessions as needed (HM).
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Create and distribute Monthly Facility Report Cards and trending reports to Medical Directors and Operations (HM).
Qualifications
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Bachelor's degree - required
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Health Information Management
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Nursing
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Another related field
Requirements
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2 years' experience in Hospital or Physician practice environment performing related job duties as described above.
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Experience with Emergency Medicine, Hospital Medicine, Urgent Care documentation and coding guidelines preferred.
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Experience with one or more following EMR's: Cerner, EPIC, Medhost, or Meditech.
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Strong skills in Microsoft Suite such as Outlook, Excel, and PowerPoint.
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Microsoft Excel functions include, but not limited to: Data Entry, Data Filters, Data Sorting, Pivot Tables, Charts, Formatting, and Lookup Functions.
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Microsoft PowerPoint functions to include, but not limited to: Design, Layout, Animation, Formatting, Customization, Timing, Recording.
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Certification and Licenses: Registered Health Information Administration (RHIA), Documentation Improvement Practitioner (CDIP), Certified Clinical Documentation Specialist (CCDS), Certified Professional Coder (CPC), or Certified Coding Specialist (CCS) and prior intermediate coding experience.
Benefits
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Comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
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Medical, dental, and vision insurance.
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401(k) plan with a company match.
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Paid time off and holidays.
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Professional development support.
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Employee wellness resources.