[Hiring] Clinical Coordinator @ACCESS TELECARE

Role Description

We are searching for a detailed-oriented and dedicated full-time Clinical Support Coordinator for our Night shift team. Clinical Support Coordinators play a critical role in ensuring that our mission is successful. You will work remote in a fast-paced environment that can best be described as a 24/7 “virtual hospital.” Coordinators manage requests from client hospitals and physicians providing support to ensure excellence in patient care. Coordinators will assist with the preparation of the consults for dispatch.

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care.
• Courteously answer all incoming calls to the consult center and accurately take down patient information.
• Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensuring images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections.
• Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists.
• Provide Tier 1 technical support to hospitals and to company physicians.
• Facilitate and confirm timely hand off to Tier 2 IT support.
• Report any failure of SLA or company goals or conflicts to supervisor immediately.
• Some work is completed without established procedures.
• Other tasks as needed.

Qualifications

• High School Diploma, GED or Equivalent Certification Required.
• At least one year of experience working in a call center environment or healthcare or IT.
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments.
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems.
• Ability to learn software and systems.
• Have excellent phone/customer service skills along with high attention to detail.
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively.
• Flexibility and adaptability in a fast-paced environment.
• Ability to quickly learn and adapt to new technologies and systems.
• Ability to excel in a remote work setting, high growth and fast paced organization.

Requirements

• Work Schedule: 10:45 PM EST - 7:00 AM EST.
• Weekly workdays: Friday-Tuesday.
• Weekly days off: Wednesday and Thursday.
• Paid Training Schedule: 2-4 weeks, Monday–Friday, 8am-5pm.
• Remote based environment.
• This is a full-time position; est. 40 hours week.
• The consult coordination center operates 24/7 and does require weekends and holidays.
• Frequent speaking and listening using a headset.
• Sitting for an extended period of time.
• Extended periods of time looking at computer monitor.
• Repetitive use of hands/fingers across keyboard.
• High growth, fast paced organization.
• Must be able to remain in a stationary position 50% of the time.

Benefits

• 100% Remote Work.
• Health Insurance (Medical, Dental, Vision).
• Comprehensive benefits — health, dental, vision, life, and 401(k).
• Paid Time Off, Sick Leave— we value performance and balance.
• Culture of ownership, transparency, and results — where the best ideas rise.
• Directly impact patient access nationwide.