[Hiring] Clinical Case Manager @Catalight

Role Description

The Client Case Manager will focus on streamlining and improving processes, communication, client satisfaction, and clinical quality outcomes with our client families. By concentrating on clinical outcomes, this role ensures our client families are supported throughout their episode of care by addressing the client family needs, barriers, or challenges and providing service recovery. By understanding client-specific needs and clinical outcomes, we aim to create a more effective and supportive care path experience. The Client Case Manager liaises between client families, provider network, internal CCS departments, and other resources to assess and coordinate appropriate behavioral health treatment. The client facing clinical case manager supports coordination of care to ensure that each client receives high-quality services.

Qualifications

• Master's degree from an accredited college or university in social work, marriage family therapy or counseling is required.
• Current registration with the California Board of Behavioral Sciences is required.
• Licensed Clinical Psychologist, LCSW, LMFT or LPCC required.
• One to two years of related professional experience working with children with autism spectrum disorders (“ASD”) and/or other related developmental disabilities in a multi-disciplinary team setting preferred.
• Knowledge of community resources.
• Previous experience with clinical case management.
• Demonstrated expertise in crisis management.

Requirements

• Able to conduct strengths based, client centered clinical screener and refer clients for clinically appropriate services.
• Must adhere to all federal, state, and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies.
• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience, and discretion when dealing with confidential and sensitive matters.
• Knowledgeable in Microsoft Office (Outlook, Word, Excel, etc.).
• Ability to work in a fast-paced environment while effectively multitasking.
• Ability to work with various individuals across all levels within the organization.
• Manage day-to-day responsibilities with or without supervision.
• Excellent verbal and writing skills.
• Strong interpersonal skills (i.e. advanced listening techniques: empathic, active and reflective listening).
• Strong client focused approach (i.e. ability to set clear boundaries and advocate for client/family needs).
• Must be highly detail oriented and have strong time management skills.
• Ability to effectively de-escalate clients and families.
• Excellent problem-solving skills.
• Ability to work successfully on an interdisciplinary team.

Benefits

• Full time position.
• Compensation: $105,000 - $120,000 Annually.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ).
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Ability to obtain and maintain a National Provider Identifier (NPI).
• Must attend any required training.