[Hiring] Clinical Care Navigator, Oncology Flex @Carrum Health

Role Description

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

The salary range for this role is $43 - $48 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will:

• Manage a caseload of oncology patients requiring multi-step coordination and follow-up.
• Navigate provider systems, service lines, and care pathways with increasing independence.
• Balance competing priorities while maintaining high-quality patient experiences.
• Resolve routine coordination challenges independently and escalate complex scenarios appropriately.
• Contribute feedback and insights that help improve workflows and care continuity.
• Support CN I team members through informal guidance and knowledge sharing.

Qualifications

• Active Registered Nurse (RN) License required (unrestricted state license; compact license preferred).
• Bachelor of Science in Nursing (BSN) required.
• Experience in Oncology nursing or dedicated oncology navigation required.
• 2+ years of experience in a consultative, sales, account management, or patient-conversion role (e.g., healthcare sales, patient intake/recruitment, health coaching, or clinical advocacy) preferred.
• Demonstrated ability to build trust quickly, overcome patient hesitancy, and articulate complex benefit structures in simple, compelling terms.
• Strong communication and relationship-building skills.
• Spanish Speaking preferred.

Requirements

• Consultative Engagement & Conversion: Act as the primary advisor to eligible patients, effectively communicating the clinical superiority and $0 out-of-pocket financial benefits of Carrum CoEs to encourage program utilization.
• Clinical Caseload Management: Manage a moderate caseload (~125-150 cases, 20-30 of which are more complex cases) requiring coordinated referrals, clinical triage, scheduling, and follow-up.
• Independent Navigation: Manage assigned patient caseloads and coordination tasks, balancing clinical advocacy with engagement goals.
• Documentation & Workflow: Ensure accurate clinical documentation, opportunity tracking, and follow-through across care workflows.
• Cross-Functional Alignment: Coordinate with external providers and internal partners to support seamless care delivery and optimal patient adoption.
• Continuous Improvement: Identify recurring operational issues, objection patterns, or engagement barriers, surfacing actionable improvement opportunities.
• Mentorship: Support onboarding and ramp-up of newer team members in best practices for both patient care and consultative communication.
• Compliance: Maintain strict HIPAA compliance, clinical standards, and data integrity standards.

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

Company Description

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.