[Hiring] Clinical Care Counselor @Caris Life Sciences

Role Description

The Clinical Care Counselor will serve as a key patient-facing clinical expert within a high-touch navigation program supporting individuals undergoing the Caris Detect multi-cancer early detection (MCED) test. This role is responsible for delivering clear, empathetic, and clinically accurate counseling and care coordination to patients throughout testing and the diagnostic workup.

• Deliver a high-touch, concierge-style experience that reflects a patient-first philosophy
• Provide pre- and/or post-test education for patients interested in or undergoing Caris Detect MCED testing, including explanation of test purpose, capabilities, limitations, and result types (e.g., negative, intermediate signal, cancer signal detected)
• Communicate complex genomic and probabilistic information in a clear, patient-friendly manner
• Address patient concerns, anxiety, and uncertainty with empathy and professionalism
• Reinforce appropriate expectations regarding screening, follow-up, and ongoing care
• Incorporate patient feedback to improve satisfaction, trust, and engagement
• Interpret MCED test results within the context of patient history and risk factors
• Provide evidence-based guidance on recommended next steps
• Support patients and providers in understanding clinical implications, limitations of MCED testing, and appropriate diagnostic pathways and next steps
• Partner with providers to ensure timely and appropriate follow-up care, including diagnostic imaging, specialist referrals, and primary care coordination
• Help guide escalation pathways and follow-up care for complex or high-acuity cases
• Support continuity of care across healthcare settings
• Collaborate with Medical affairs (clinical accuracy and education), Product teams (patient and provider experience design), and Commercial teams (consistent messaging)
• Provide insights to improve test reporting, patient communication strategies, and clinical workflow design
• Ensure all patient interactions comply with HIPAA and privacy regulations, clinical and laboratory guidelines, and internal SOPs
• Document patient interactions accurately and consistently
• Participate in quality assurance and continuous improvement initiatives

Qualifications

• Master’s degree in Genetic Counseling OR advanced Nursing degree (MSN or NP), OR BSN with oncology/navigation experience
• Board certification (or eligibility) by the American Board of Genetic Counseling (ABGC) or relevant credentialing body
• 2+ years of clinical experience in genetic counseling, oncology nursing, patient navigation, or related field
• Demonstrated experience in patient-facing counseling and education
• Strong ability to communicate complex or uncertain results effectively
• Familiarity with the U.S. healthcare system, including referrals and diagnostic pathways

Requirements

• Experience in Oncology, cancer genetics, patient navigation or liquid biopsy testing
• Experience in Multi-cancer early detection (MCED) or screening programs
• Experience in Laboratory or commercial diagnostics settings
• Experience working in patient navigation or care coordination programs
• Prior exposure to direct-to-patient engagement models
• Patient-first mindset with exceptional empathy and communication skills
• Ability to explain uncertainty without causing unnecessary anxiety
• Strong clinical judgment and critical thinking
• High emotional intelligence and professionalism
• Ability to operate effectively in a fast-paced, evolving environment
• Commitment to delivering a premium, white-glove patient experience

Benefits

• Highly competitive and inclusive medical, dental and vision coverage options
• Health Savings Account for medical expenses and dependent care expenses
• Flexible Spending Account to pay for certain out-of-pocket expenses
• Paid time off, including: vacation, sick time and holidays
• 401k match and Financial Planning tools
• LTD and STD insurance coverages, as well as voluntary benefit options
• Employee Assistance Program
• Pet Insurance
• Legal Assistance
• Tuition Assistance