[Hiring] Clinical Care Coordinator @Direct Meds LLC

Role Description

Direct Meds Clinical is seeking a full-time Clinical Care Coordinator to support our growing telehealth and partner clinic network. This role blends clinical support, patient coordination, and operational execution in a fast-paced, remote environment.

You'll play a key role in guiding patients through their treatment journey while partnering with providers and internal teams to deliver efficient, high-quality care.

We're looking for team members who are adaptable, compassionate, excellent communicators, and thrive in a fast-paced, collaborative environment where new programs and processes are introduced regularly.

• Communicate with patients through phone calls, email, SMS, and the patient portal.
• Deliver a compassionate, professional, and patient-centered experience during every interaction.
• Adapt to evolving workflows and support new clinical programs as they are introduced.
• Collaborate with providers and internal teams to support patient care, including medication questions, side effects, dosing, and general treatment support.
• Route and escalate clinical concerns to providers when appropriate.
• Coordinate prescription workflows with pharmacy and fulfillment teams.
• Document patient interactions accurately and efficiently in internal systems.
• Support care coordination across GLP-1, peptides, HRT, wellness programs, and additional clinical programs as we continue to grow.
• Meet performance expectations for response time, quality, resolution, and patient experience.

Qualifications

• Active LVN/LPN license or medical office experience.
• Minimum 2 years of clinical or medical experience within the last 4 years.
• At least 1-2 years of remote or telehealth experience.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working independently while remaining highly engaged in a remote setting.
• Proficient with computers and able to learn new software and workflows quickly.

Requirements

• Familiarity with GLP-1s, peptides, HRT, men's health, or other telehealth treatment programs (preferred).
• Experience with EMR, CRM, or ticketing systems (preferred).
• Preferred availability for a Thursday–Monday schedule.
• Experience working in a fast-paced, high-volume environment.

Equipment Requirements

• Reliable laptop or desktop computer capable of supporting remote work.
• Quality headset for phone calls.
• High-speed, reliable internet connection.
• Dedicated, quiet workspace suitable for patient calls and remote work.
• Ability to work in a private, distraction-free environment while handling confidential patient information.

Benefits

• Competitive compensation.
• Benefits Package (Health, Dental, Vision).
• Fully Remote Position.
• Paid time off and company holidays.
• Opportunities for career growth within a rapidly scaling company.
• Exposure to cutting-edge therapies in wellness and longevity.

How to Apply

Submit your resume along with a brief summary of your experience in clinical care coordination, telehealth, patient support, or a related healthcare/customer service role.

Direct Meds is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.