[Hiring] Clinical Assistant I @Ambry Genetics

Role Description

The Clinical Assistant team provides support to various departments and acts as the liaison between both internal and external groups. The Clinical Assistant I is primarily responsible for providing accurate technical and clinical information to clients, patients, and all other internal teams. This role also helps organize workflows by tracking cases throughout the lab and reporting process and following up with clients and patients as needed.

• Provide accurate technical and clinical information to clients and patients; follow-up and communicate with clients for order specific information and documentation, while ensuring outstanding customer experience.
• Provide support to internal teams by addressing and/or triaging clinical inquiries and requests appropriately.
• Monitor and track cases through the lab and reporting processes using personal follow-up lists and team audits.
• Maintain current knowledge of Ambry’s products, policies, protocols, and information technology systems.
• Provide support to various internal teams with additional projects including but not limited to data mining, non-standard protocols and research and development.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Excellent verbal and written communication skills with ability to convey complex information in a clear and concise manner.
• Experience with multi-tasking responsibilities while maintaining high level of attention to detail.
• General computer & Google suite proficiency.
• Ability to work both independently and in a team setting.
• Flexibility regarding job assignment and changes to workflow.
• Additional skills: organized, time management & prioritization, problem-solving & troubleshooting.
• Experience working in the healthcare industry preferred, but not required.
• Customer service experience preferred, but not required.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Excellent verbal and written communication skills with ability to convey complex information in a clear and concise manner.
• Experience with multi-tasking responsibilities while maintaining high level of attention to detail.
• General computer & Google suite proficiency.
• Ability to work both independently and in a team setting.
• Flexibility regarding job assignment and changes to workflow.
• Additional skills: organized, time management & prioritization, problem-solving & troubleshooting.
• Experience working in the healthcare industry preferred, but not required.
• Customer service experience preferred, but not required.

Benefits

• Compensation: $21.00 - $25.00 per hour

Company Description

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.