[Hiring] Clinical Applications Team Leader @Samsung HME America Inc

Role Description

The Clinical Applications Team Lead, Women’s Health Ultrasound manages their assigned territory while mentoring and supporting the regional Clinical Applications team. This role collaborates closely with the Clinical Leader on daily scheduling, team development, and customer support, and partners with Direct Sales Representatives and Dealer Partners to drive growth for Samsung Women’s Health Ultrasound. Combining technical expertise, leadership, and strategic planning, the Team Lead enhances team performance, improves customer satisfaction, and supports organizational objectives. Acting as a mentor and point of escalation, this leadership position ensures consistent, high-quality clinical application support across the region.

• Team Leadership & Development:
  • Mentor and support the Clinical Applications team within your region, fostering a collaborative, high-performance culture.
  • Provide ongoing feedback and real-time coaching during demonstrations, installations, and customer interactions to ensure consistency and excellence.
  • Assist in identifying skill development opportunities for the team to maintain message consistency and strengthen commercial sales capabilities.
  • Support hiring, onboarding, and professional development of new team members within the region and beyond.
  • Partner with Clinical Education Leaders to guide and mentor new Clinical Application Specialists.
  • Collaborate with the Clinical Leader to coordinate team schedules for customer visits and product demonstrations.
  • Work with the Clinical Leader on resource planning to maximize efficiency and return on investment.
• Customer Service, Sales & Marketing Support:
  • Strategically plan and execute demonstrations and installations that clearly differentiate the product line clinically and technically, while delivering tailored solutions for each customer.
  • Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
  • Gather and communicate voice-of-customer insights to inform business decisions.
  • Provide product performance and user feedback to the Product Management and sales team to align performance and development with market needs.
  • Represent the company at scientific meetings and trade shows.
  • Maintain clinical responsibilities to AE and customers within their territory.
  • Ensure escalation situations are managed and resolved promptly and professionally.
• Reporting and Administration:
  • Assist in providing management clinical metrics that support investment requests and document CAS productivity.
  • Responsible for booking travel and filing expense reports in a timely manner.
  • Assist in generating Clinical Applications Reports (Monthly/Quarterly activity reports) within region as needed by Clinical Leader.
• Customer Site Support:
  • Respond promptly to customer requests and allocate resources effectively to meet their needs.
  • Apply engaging and effective teaching methods to maximize customer satisfaction and ensure optimal product utilization in both clinical and educational settings.
  • Assist with basic on-site troubleshooting to resolve service-related issues quickly.
  • Serve as a strategic liaison for the local team, supporting high-level demonstrations and competitive installations within the region.
• Conduct & Personal Development:
  • Maintain current knowledge in relevant clinical and technical fields.
  • Represent the company professionally and maintain a positive attitude.
  • Complete all required training courses and maintain all required certifications.
  • Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions.
  • Manage time effectively and make sound business decisions.
  • Follow all company policies regarding travel, expenses, and equipment handling.

Qualifications

• BA/BS preferred, RDMS required, Fetal Echo registry preferred.
• 5-10 years of clinical ultrasound experience in MFM, Ob/Gyn and Fetal Echo applications required.
• Skilled in 2D, 3D and Color Doppler across applications.
• Experience supporting Women’s Health Commercial Market.
• Prior commercial experience as a Clinical Applications Specialist preferred.
• Strong market knowledge and competitive mindset.
• Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
• Strong leadership, excellent verbal and written communication skills, and presentation skills required.
• Must be self-driven to optimize performance without the need for extensive supervision.

Requirements

• Must be excellent with technology, able to present using a laptop and demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome.

Competencies

• Attention to Detail: Maintains accuracy and thoroughness in all tasks and deliverables.
• Clinical Communication: Demonstrates strong understanding of medical terminology and communicates effectively across teams and stakeholders.
• Organizational Skills: Prioritizes and manages multiple tasks to ensure consistent productivity and timely results.
• Team Collaboration: Builds and sustains strong working relationships; contributes positively to a collaborative environment.
• Reliability: Dependable, punctual, and committed to meeting deadlines and performance goals.
• Problem Solving: Evaluates situations, identifies key factors, and makes sound decisions under pressure.
• Self-Motivation: Proactively seeks opportunities for learning and professional growth; leverages available resources for development.
• Adaptability: Responds effectively to changing priorities and directives; willing to take on tasks outside normal scope when needed.

Physical Requirements

• Regularly lift and/or move up to 25 pounds.
• Frequently lift and/or move up to 50 pounds.
• Occasionally lift and/or move up to 100 pounds.
• Often required to push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering Company equipment into place for display.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to sit and/or drive for long periods of time when traveling.
• Must be able to stand for long periods of time (8-15 hours) for multiple days.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution).
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution).
• Vision (Blue Cross Blue Shield): 100% company paid.
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid.
• 401k Retirement (Fidelity): 100% company match up to 5%.
• Tax Deferred Health Care Savings Programs.
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft.
• Generous paid time off, tuition reimbursement, and more!