[Hiring] Clinical Applications Specialist @Elekta

Role Description

A Clinical Applications Specialist (CAS) is responsible for consulting, training, and supporting Oncology professionals in the effective use of Elekta Software & Hardware.

• Responsibilities include remote, on-site, classroom training and remote support.
• Independently deliver education on Elekta products to new and existing sites.
• Understand new workflow processes to maximize efficiencies of the Elekta offering.
• Manage all site preparation and documentation of onsite education per established guidelines.
• Provide assistance to the Elekta support team pertaining to escalated customer calls.
• Demonstrate thorough knowledge of Elekta products and service policies and procedures; utilize appropriate escalation procedure as needed.
• Capture customer needs relating to training and/or product performance and communicate openly and effectively with Product and Project management Teams.

Responsibilities

• Deliver comprehensive application training for customers on software and hardware solutions.
• Identify additional training requirements and develop follow-up training plans to ensure optimal clinical utilization of products and solutions.
• Provide professional assistance with clinical application support cases and actively contribute to Service Delivery to ensure that customer expectations are exceeded.
• Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations.
• Maintain long-term positive relationships with customers acting upon customer feedback to elevate Customer Satisfaction.
• Monitor and evaluate training effectiveness through customer assessments, performance reviews, and feedback analysis, ensuring continuous improvement in learning outcomes.
• Support Marketing/Sales activities at pre-sales stage and at exhibitions, conferences, trade shows, user meetings, and seminars, when required.
• Act as a conduit between customers and product development.

Qualifications

• Master's degree in medical physics and minimum five years experience with clinical Radiation Oncology required.
• Strong clinical background in Radiation Therapy and working knowledge of clinical workflow.
• Strong written and verbal communication skills in English and French are essential.
• Excellent presentation skills (ability to communicate effectively to a group).
• Ability to effectively interact with customers (via phone, email and face-to-face).
• Must be culturally aware.
• Familiarity with adult education, curriculum development process and educational methodology preferred.
• Ability to travel domestically and internationally up to 75% of the time.
• Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable.
• Must be able to travel as needed for the business (up to 75%).
• Clinical experience with Elekta hardware and software is highly preferred.
• Computer literacy, IT knowledge are highly preferred.
• Regional market knowledge preferred.

Location

Morocco