[Hiring] Clinical Applications Operations Support Specialist @GE HealthCare

Role Description

The Clinical Applications Operations Support Specialist supplies critical support to the clinical applications organization (Imaging, PCS and Ultrasound) with rigor related to standard process and tools. This individual is responsible for acting as a subject matter expert in their area(s) of ownership, enabling the applications organization to focus on the customers and team. As an integral member of the Clinical Applications Operations team, this individual is expected to demonstrate a safety-first mindset with attention to compliant execution, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures in addition to driving a culture of belonging, inclusiveness, and people development, directly and indirectly, throughout the clinical applications organization.

Essential Responsibilities

• Daily execution of specialized expertise and depth of technical knowledge in operations.
• Applies general knowledge of business developed through education or experience.
• Interpretation of procedures to resolve problems, with mindfulness to how each step and team member contribute to the overall operational execution.
• Ability to independently solve problems with significant degree of complexity.
• Maintain and respond with urgency to all incoming requests of applications operations and end user customers for field assistance including, but not limited to, application tool support, quoting, availability of training days, and relevant metrics and data.
• Drive improvements in customer experience through efficient and effective operations and customer communications processes.
• Support onboarding and offboarding of applications resources, including access and assets, and maintenance of overall clinical applications team reference.
• Enable daily operations of applications organization, readily catching and owning tasks to support the customer and the clinical applications specialists, including LX inbox requests, UMR report, Dummy account management, Mammo DBT Mastery Program, EchoPAC orders - CVUS, Retrigger Contact Record for Ecommerce, Ultrasound Quotes to order, MCT (My Customer Training) guidance and other support and special projects as needed.

Qualifications

• High School Diploma, GED, or local equivalent with minimum 2 years of Operations/Customer Service experience.
• Strong, demonstrated knowledge of current computer/office communications technologies with expertise in PowerPoint, Word, Excel and Outlook.
• Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast-paced, dynamic business environment with effective time management and organizational skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to energize, develop, and build rapport. Act with optimism, humility, and hustle.
• We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Requirements

• Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
• Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• For U.S. based positions only, the pay range for this position is $64,000.00-$96,000.00 Annual.
• This position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
• GE HealthCare offers a competitive benefits package, including but not limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Benefits

• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
• GE HealthCare is an Equal Opportunity Employer.
• Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
• GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.
• Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
• While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.