[Hiring] Clinical Applications Analyst @Imagen Technologies

Role Description

The Clinical Applications Analyst partners with Imagen’s clinical and operational teams to support radiologists nationwide by ensuring clinical applications and imaging systems are stable, well-configured, and optimized for efficient, high-quality patient care. This role is focused on PACS and clinical application support, workflow optimization, issue resolution, and ongoing system performance, requiring strong healthcare domain expertise, effective client-facing communication, and the ability to manage multiple priorities with a proactive, service-oriented mindset that recognizes the direct impact of technology on radiologist satisfaction, customer confidence, and patient outcomes.

Responsibilities

• Lead and support the configuration, maintenance, and optimization of Imagen’s clinical applications and imaging systems to ensure reliable, efficient radiologist workflows.
• Serve as a subject matter expert for PACS and clinical applications, supporting system setup, troubleshooting, upgrades, integrations, and workflow enhancements.
• Partner with clinical, operational, and technical teams to identify and implement workflow improvements that enhance efficiency and reduce operational friction.
• Troubleshoot complex clinical application and imaging workflow issues, driving issues through resolution in coordination with internal teams, vendors, and customers.
• Proactively monitor application health, system stability, and workflow performance to maintain high system availability and minimize operational disruptions.
• Support testing, validation, and implementation activities related to new workflows, upgrades, integrations, and customer deployments.
• Train and support internal teams and end users on application functionality, workflow best practices, and support processes as needed.
• Develop and maintain strong vendor relationships to stay informed on upgrades, enhancements, and opportunities for workflow optimization.
• Provide day-to-day guidance and support to Level 1 support team members to ensure accurate, timely responses within defined SLAs.
• Participate as a member of the Level 2 support team, including participation in the on-call rotation, to support critical clinical operations.
• Flexibility to provide coverage outside of normal business hours as needed.

Qualifications

• Bachelor’s degree or equivalent practical experience, with 4+ years supporting clinical or radiology systems in a production healthcare environment, consistently delivering high levels of customer and clinician satisfaction.
• Deep understanding of DICOM and working knowledge of HL7 interfaces, including their impact on imaging workflows and downstream clinical systems.
• Demonstrated end-to-end understanding of the full lifecycle of an imaging exam, including acquisition, routing, interpretation, reporting, communication, and archiving.
• Proven expertise in radiology and teleradiology workflows, including the roles of radiologists, technologists, support teams, and referring providers.
• Hands-on experience supporting, configuring, and optimizing one or more of the following clinical applications in a live environment: eRAD PACS, 3M M*Modal Fluency, Studycast, Volpara (or equivalent systems).
• Experience troubleshooting PACS, imaging workflow, and clinical application issues in complex healthcare environments.
• Strong written, verbal, and presentation skills, with the ability to communicate effectively with radiologists, clinical staff, operational leaders, vendors, and technical teams.
• Highly organized with the ability to manage multiple priorities, balance competing demands, and maintain strong attention to detail in a fast-paced operational environment.

Benefits

• The base salary for the position is between $75,000 - $95,000, plus equity, and benefits.
• Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.