[Hiring] Clinical Application Specialist @Topcon Positioning Systems

Role Description

The Clinical Application Specialist is responsible for on-site client installation, configuration, training, and networking of Topcon’s medical devices in ophthalmology, optometry, and primary care. This individual will deliver clinical training to doctors, technicians, and support staff. The candidate will develop strong clinical and product knowledge while working with client’s physicians and other personnel. They will also provide clinical guidance and product support and communicate with our customers remotely when not traveling.

The primary territory for this Clinical Applications Specialist position will be Washington and Oregon, but assignments may extend outside this territory depending upon the needs of the business.

Job Duties:

Clinical Responsibilities:

• Device setup, configuration, networking and/or training end-users; physicians, technicians, and staff to become competent in the use of clinical hardware and software systems.
• Communicate with end-users regarding training and installations expectations prior to appointment.
• Perform or coordinate follow-up training activities with end-users if needed.
• Work closely with Topcon and customer IT departments to ensure integration and functionality of device hardware and/or software clinical applications.
• Stay up to date with the latest developments in clinical applications and recommend enhancements or upgrades as needed.
• Support sales activity by performing product demos.
• Support trade show activities by installing and configuring hardware and software systems.
• Support Technical Support and Field Service Engineers for troubleshooting requests when necessary.

Administrative:

• Maintain accurate and detailed documentation of all training sessions, support activities, and system modifications.
• Prepare and present regular reports on the usage, performance, and effectiveness of clinical applications.
• Coordinate schedule and travel with client/end user for installs, demos, or trade shows.
• Complete mandatory reports.
• Submit expense reports in a timely manner.

Qualifications

• Associate degree in health science and 2 to 4 years related experience and/or training managing cross-functional projects to successful conclusion; or equivalent combination of education and experience.
• 3-5 years clinical experience in private or public ophthalmic environment as an Ophthalmic Photographer, Technician or Clinician.
• Hands-on experience with configuration, installations, and networking.
• COA, CRA or OCT-C certification a plus.

Requirements

• General product knowledge of ophthalmic equipment preferred.
• General knowledge of ocular anatomy and physiology.
• Knowledge of computer hardware & software applications.
• Knowledge of basic Windows applications.
• Strong verbal and written skills; ability to write detailed reports.
• Organized and able to prioritize workload.
• Must be able to work independently and multitask.
• Strong problem-solving abilities.
• Must be able to work independently and/or within a team environment.
• Valid driver’s license and use of a car.
• Candidates must hold a valid passport and/or REAL ID compliant identification.
• Must be able to lift 300lbs.
• Travel is 90% and the candidate must be located near an airport in Washington or Oregon, preferably in the Seattle or Portland metro area.

Benefits

• Expected Base Pay Range: $80,000 to $110,000 Annualized.
• In addition to base pay, compensation for this position includes eligibility for a $350 monthly car allowance.
• Topcon offers a comprehensive benefit package including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts, a 401(k) plan with employer match, tuition reimbursement, and other perks and benefits.
• Paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.