Role Description
Primarily responsible for thorough review of claim denials from managed care and other insurance carriers and denial management activities related to the collection of denied hospital claims.
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Handle verbal and/or written appeals requiring clinical input or interpretation.
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Identify coding or clinical documentation issues and work to correct and overturn denials.
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Review and perform retrospective reviews, investigate and appeal all clinical level denials such as not medically necessary inpatient stays or levels of care, authorization or other denial issues.
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Audit Medical Records to retrieve clinical information for appeal, prepare appeal correspondence.
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Utilize online payor portals.
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Review and process correspondence including approvals and denials/adjustments, demand letters and results from various levels of appeals.
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Work with team to monitor, track, trend and coordinate denial resolution with payers.
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Communicate with all parties in a professional manner to alert of specific problem issues.
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Perform other duties as assigned.
Qualifications
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Working knowledge of Microsoft Office suite (Word, Excel).
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Moderate computer proficiency.
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Working knowledge of the revenue cycle.
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Ability to read and interpret an extensive variety of documents such as contracts, claims, instructions, policies and procedures in written (in English) and diagram form.
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Ability to write routine correspondence (in English).
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Ability to define problems, collect data, establish facts and draw valid conclusions.
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Strong customer service orientation.
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Excellent interpersonal and communication skills.
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Commitment to company values.
Requirements
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Licensed as an LPN (must possess and maintain a current state nursing license).
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At least 3 years of experience as a Case Manager or equivalent is desired.
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At least 1 year experience with medical necessity appeals at all levels is preferred.
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Bachelor's degree desirable, but equivalent job experience will be considered.
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Experience using standardized clinical guidelines; InterQual experience preferred.
Benefits
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Paid training and incentive plans.
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Medical, dental, vision, and life insurance benefits available from the first day of employment.
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Excellent work/life balance.
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Employee Resource Groups build community and foster a culture of belonging and inclusion.
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401(k) contributions matched.
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Career growth opportunities.
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12 paid holidays and generous paid time off.
Work at Home Requirements
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A quiet, distraction-free environment to work from in your home.
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A reliable hard-wired private internet connection that is not supplied via cellular data or hotspot is required.
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Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads.
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The workspace area accommodates all workstation equipment, related materials, and provides adequate surface area to be productive.