[Hiring] Clinical Administrative Lead @Cooper Norcross University Hospital

Role Description

THIS POSITION IS REMOTE AND OVERNIGHT. HOURS ARE 8:00PM to 6:00AM or 10:00PM to 8:00AM.

• Must be local to Camden, NJ area.
• Must be able to attend a few weeks of training in person for 2-3 weeks.
• MUST BE A CERTIFIED MEDICAL ASSISTANT.
• A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings.
• Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.
• Greets patients and guests utilizing AIDET and provides excellent service experience.
• Provides patient support and keeps informed of delays; takes appropriate action including offering alternatives.
• Accurately and efficiently performs many administrative duties in various ambulatory settings, including but not limited to:
  • Rooming functionality and documentation including vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history.
  • Completes work in the EMR in-baskets and telephone communication, MyChart messaging, and documents in medical record.
  • Obtains reports, results, and medical records.
  • Completes insurance and/or disability forms, precertification and/or authorizations, point of care testing, transcribing orders, or order entry (protocol).
  • May assist with bump lists, wait lists, and appropriate WQs.
• May make appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum.
• Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging, and confirmation calls.
• May administer vaccines and documents appropriately and in accordance with established policies.
• May collect specimens and handles per established protocols including proper labeling and safety handling.
• Assists physicians/providers with monitoring and reporting lab results.
• Files all reports, labs, radiology reports, and miscellaneous correspondence in EMR and attaches results to appropriate orders.
• May obtain prior authorization for medications, procedures, and testing.
• Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct.
• Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
• Requires flexibility and the ability to multitask in a fast-paced environment and adjust to the patient volume.
• May be asked to work at other Ambulatory offices based on volume.
• Other duties as assigned by the manager.
• Provides customer service while interacting with patients, referring to offices, and team members over the phone, TH, or via electronic communication.
• Work with clinicians and patients to schedule appointments.
• Must have efficient analytical skills and computer literacy to manage tasks well.
• Strong medical terminology and EHR liaison for the clinicians and work directly with patients to schedule appointments, check-in/out administrative duties as assigned.
• Provide MA support to include vital screening, requests when needed.
• Responsible for maintaining EHR database, confirming appointments, printing documents for visits, and ensuring patient completes them.
• Resolve conflicts in the best possible manner and handle phone calls accordingly.
• Responsible for providing both check-in/out and MA services.
• The Administrative Clinical Lead handles all Cooper 365 phone matters.
• All recertifications, referrals, and prior authorizations to be completed.
• Develop the processes to run and manage efficiently.
• Should also demonstrate leadership and team-building skills.
• Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system.
• Delivers an exceptional experience to patients, customers, and physicians/clinicians in a consistent and timely manner.
• Oversee all scanning of documents, CDL physicals, and management of medication samples.
• Processing all new patient contracts and questions.
• Responsible to ensure all paperwork is aligned to make sure collections are consistent in terms of monthly/semi-annually, and/or annually based on agreements.
• Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations.
• All other duties as assigned.

Qualifications

• 3-5 Years of experience.

Requirements

• Must be a Certified Medical Assistant and graduate of a Medical Assistant Program.
• Medical Assistant Certification.

Benefits

• Salary Min: USD $23.00
• Salary Max: USD $37.00