[Hiring] Clinical Administrative Coordinator @Provider Partners Health Plan

Role Description

The Clinical Administrative Coordinator plays a crucial role by ensuring efficient operations and smooth communication for the clinical operations team. This position provides administrative support to the clinical managers serving as a liaison between internal and external partners. The role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced clinical environment.

• Provides clerical and/or administrative support to clinical management team and clinical staff for special projects and reporting needs
• Schedule and coordinate appointments and procedures for members, ensuring timely scheduling and optimal allocation of resources under the direction of clinical nursing team
• Facilitate annual process of member satisfaction surveys in assigned market as directed by clinical leadership
• Serve as a liaison between ICT, facility staff and other internal departments assisting with inquiries, providing information, and addressing concerns to support the clinical team.
• Assist with the training and orientation of new clinical staff members in assigned market, providing guidance on administrative procedures and protocols
• Provides excellent customer service by serving as a resource to all internal and external customers
• Facilitate and support member mailings in relation to clinical processes
• Attends required meetings and participates in adhoc committees as needed
• Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan policies
• Assist with facilitation of Durable Medical Equipment needs under the direction of member assigned clinical nursing team members
• Under the direction of clinical nursing team members, facilitate the ordering and management of OTC catalogue ordering

Qualifications

• Bachelor's degree in healthcare administration, business administration, or related field preferred
• Previous experience in a healthcare setting, preferably in an administrative or coordination role
• Strong computer skills, including proficiency with electronic health record (EHR) systems and Microsoft Office applications
• Excellent communication and interpersonal skills, with the ability to interact effectively with members, healthcare professionals, and administrative staff
• Detail-oriented with strong organizational and time management skills
• Knowledge of medical terminology, billing processes, and healthcare regulations preferred
• Ability to work independently and collaboratively in a team environment, prioritizing tasks and managing workload effectively