[Hiring] Clinical Administration Assistant - Titration Service @Psychiatry UK

Role Description

The Clinical Admin. Assistant – Titration Service will support the Senior Clinical Treatment Coordinator and Titration Leadership Team in the effective day-to-day delivery of the titration service. Working collaboratively with colleagues across Psychiatry-UK (PUK), they will help ensure patients receive high-quality, person-centred care in a timely and efficient manner.

This role requires strong organisational and communication skills, with the ability to manage a varied workload while maintaining accuracy and professionalism. The postholder will interact with patients, prescribers, and internal teams, demonstrating a courteous and supportive approach at all times.

This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.

• Support the Senior Clinical Treatment Coordinator and Titration Leadership Team with administrative tasks related to the titration service.
• Act as a point of contact for patient and prescriber queries, escalating more complex issues where appropriate.
• Assist in the coordination and administration of prescriber onboarding, inductions, and routine processes.
• Carry out administrative tasks relating to patient care within the titration pathway, ensuring accuracy and timeliness.
• Use the PUK Patient Portal to schedule appointments, update records, and manage communications.
• Support meeting coordination, including scheduling and minute-taking where required.
• Maintain accurate records, spreadsheets, and internal systems in line with PUK processes.
• Assist with data collection and basic reporting to support service monitoring and improvement.
• Manage and complete allocated tasks within PUK systems, ensuring they are actioned or escalated appropriately.
• Communicate effectively with patients, clinicians, and external stakeholders via email and telephone.
• Prioritise workload effectively, adapting to changing service demands.
• Participate in supervision, personal development reviews, and mandatory training.
• Maintain up-to-date knowledge of PUK processes and procedures, raising concerns or incidents as appropriate.

Qualifications

• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• Strong customer service skills
• Good working knowledge of Microsoft Office (Word, Excel, Teams, SharePoint)
• Ability to prioritise tasks and manage time effectively
• High attention to detail and accuracy
• Ability to work both independently and as part of a team
• Ability to remain calm and professional under pressure
• Experience in healthcare or another regulated industry

Requirements

• Experience in a mental health setting
• Familiarity with patient management systems
• Relevant administrative or healthcare qualification
• RSA II Typing/Audio Typewriting (or equivalent)

Benefits

• Health Cash Plan
• Well Hub Subscription
• Access to an Employee Assistance Programme
• Annual Volunteering Day
• Enhanced Sickness and Family Leave pay
• Length of Service Bonus
• Work from Home allowance
• Pension options