[Hiring] Clinical Admin Coordinator @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00 am - 7:00 pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 3 - 4 weeks of classroom training. The hours during training will be 8:00 am - 5:00 pm, CST, Monday - Friday. Training will be conducted virtually from your home.

Primary Responsibilities:

• Lead insurance verification and prior authorization coordination by partnering with patients, payers, and clinical teams to support timely access to care.
• Oversee Prior Authorization, including submission, notification, appeals, follow-up, and resolution activities.
• Facilitate seamless patient movement through the intake and authorization lifecycle while ensuring compliance with departmental policies and payer requirements.

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience working within the health care Industry and with health care insurance
• Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook
• Ability to work required overtime during peak season (January-February)
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00 am - 7:00 pm local time.

Requirements

• 2+ years of customer service experience
• Experience working in a hospital, physician's office or medical clinic setting
• Pharmacy experience
• Authorization experience
• Outbound calls experience to insurance companies
• Clerical or administrative support background
• Knowledge of ICD-10 and CPT codes

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Benefits

• Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.