[Hiring] Clinic Operations Coordinator @Pearl

Role Description

A US-based primary care company is building a new model of locally rooted, independent practices, looking for a Clinic Operations Coordinator to serve as the virtual front desk and keep patient operations running smoothly.

The company is launching multiple net-new independent practices, with initial practitioners already signed and additional providers in contracting. At this stage, early patient experience is the growth engine—responsive, reliable operations directly shape reviews and clinic momentum.

Day-to-day, the role includes:

• Answering and routing inbound calls
• Managing patient scheduling
• Monitoring email and text communication
• Executing EHR workflows for refills, referrals, and documentation follow-ups

Success means:

• No missed calls
• No dropped follow-ups
• Clean monthly performance reporting that protects clinician time and builds durable patient trust

Qualifications

• 2+ years in a medical front desk, clinic coordinator, care coordination, or patient support role
• Hands-on experience operating an EHR system, including tasking for medication refills, referrals, and documentation follow-ups
• Proven experience managing high-volume inbound patient communication across phone, email, and text
• Experience running patient scheduling workflows (new appointments, reschedules, confirmations, cancellations)
• Ability to pull and format monthly practice performance reports from an EHR
• C1+ English (CEFR) for patient-facing voice and written communication

Requirements

• Direct experience with Athena/Athenahealth workflows and reporting
• Experience with Dialpad or a comparable VoIP clinic phone system
• Experience supporting multiple providers or practices concurrently (multi-queue operations)
• Background supporting primary care, family medicine, or outpatient clinics

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Company Description

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.