[Hiring] Chronic Pain Care Navigator @VISIUM HEALTHLINK LLC

Role Description

As a Chronic Pain Care Navigator, you become a consistent point of contact for patients managing long-term pain conditions. You help patients understand treatment plans, navigate pain management options, address barriers to care, and remain engaged with their providers.

• Make up to 20 outbound patient calls daily
• Conduct patient assessments within scope related to chronic pain history, symptoms, and treatment adherence
• Support care coordination for pain management services, therapies, and follow-up appointments
• Reinforce provider-directed care plans, including medication education and non-pharmacologic strategies
• Educate patients on pain management options, expectations, and self-management techniques
• Identify barriers to care and escalate concerns to the appropriate clinical team members
• Serve as a communication bridge between patients, providers, clinics, and care teams
• Track patient progress and engagement over time
• Document all patient interactions accurately across multiple healthcare systems and tools

Qualifications

• Medical Assistant (MA) or Licensed Practical Nurse (LPN)
• Minimum of 3 years of pain management experience
• Strong understanding of chronic pain conditions and treatment approaches
• Experience supporting patients with long-term or complex conditions
• Excellent communication and patient engagement skills
• A HIPAA-compliant home office with reliable high-speed internet
• Ability to work a consistent Monday–Friday schedule without rotating hours

Requirements

• Experience in care navigation, care coordination, or case management (preferred)
• Background in multidisciplinary pain management settings (preferred)
• Comfort working with EHRs and healthcare software platforms (preferred)
• Experience working with high-needs or chronic condition populations (preferred)

Benefits

• Paid Time Off & Paid Holidays
• 401(k)
• Employee Discounts
• Employee Assistance Program
• Supportive, patient-focused team culture
• Consistent weekday schedule — no nights or weekends