[Hiring] Certified Pharmacy Technician @Cigna Healthcare

Role Description

Are you passionate about making medicine safer, more affordable, and more accessible? Take your career to the next level with Accredo Specialty Pharmacy, a division of Evernorth Health Services, a part of The Cigna Group. We're looking for energetic and detail-oriented pharmacy technician associate representatives to join our team.

As a Certified Pharmacy Technician, residing in TN, you will work from home, assisting patients in receiving life-sustaining medications to help manage rare and/or chronic diseases. You’ll be empowered to engage patients, insurance companies, and multiple departments to process prescription orders and ensure timely shipment of medications. This role is very detail-oriented, and you’ll spend the majority of your day working on our computer system entering data and talking on the phone.

Shift:

• Training: 8a – 4:30p CST, Mon – Fri.
• Post Training: 10a – 7p CST, Mon – Fri.

What you’ll do:

• Receive, document, and process verbal prescriptions, clarifications, provider updates, and required prescription details in pharmacy systems.
• Verify orders for accuracy, flag missing or conflicting information, and escalate clinical questions or concerns to pharmacists.
• Manage inbound calls from patients, providers, healthcare professionals, and caregivers while providing prescription status, coverage details, and next steps.
• Update, reconcile, and maintain patient demographics, insurance, health information, and interaction records in accordance with HIPAA and company standards.
• Collaborate with pharmacists, providers, insurers, fulfillment, operations, and internal teams to resolve prescription, claims, coverage, and shipment issues.

Qualifications

• High School Diploma or GED.
• Active Tennessee Pharmacy Technician license & national certification.
• Must reside within Tennessee.
• 1+ year(s) of customer service experience.
• Demonstrated computer proficiency and data entry accuracy.
• Ability to work independently in a remote environment.

Requirements

• Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Benefits start on Day 1.
• 18 days of PTO within a full calendar year.
• 401(k).
• Career advancement opportunities.
• Bonus eligibility through incentive plans.