[Hiring] Certified Epic Willow Analyst @INTERACTION 24 LLC

Role Description

We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a dynamic healthcare environment. The successful candidate will bring 4+ years of experience in Epic application management, with a strong track record in day-to-day operations, client stakeholder engagement, and collaboration with cross-functional and offshore teams.

Day-to-Day Responsibilities

• Act as the primary subject matter expert (SME) for Epic Willow Inpatient application workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
• Monitor and manage error queues, label and printer issues, and pharmacy automation interfaces.
• Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID mapping, and perform root cause analysis on application issues.
• Build and maintain inpatient pharmacy configurations within the Epic EHR environment, including medication order sets, formulary setup, dose checking rules, NDC billing builds, pharmacy charge maps, and 340b billing workflows.
• Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage medication loads (Medispan), and support medication build activities (IV mixtures, compounding, and repackaging).
• Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations, nurses, and physicians) and coordinate activities across Accenture, software vendors, and offshore support teams.
• Maintain comprehensive system documentation (workflows, build specifications, testing protocols) and ensure compliance with HIPAA, data governance, and medication safety standards.

Qualifications

• Must have Epic Willow Certification
• Epic Willow Inpatient Build & Configuration (4+ years)
• Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years)
• Application Support Operations & SLA Management (4+ years)

Requirements

• Missing active, current Epic Willow Inpatient certification.
• Less than 4 years of experience in Epic application management.

Nice-to-Haves

• Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background

Additional Desired Skills

• Pharmacy automation integration (dispensing cabinets, robot interfaces)

This is a remote position.