[Hiring] Centralized Scheduler @WVU Medicine

Role Description

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

• Checks in and checks out patients in accordance with Scheduling/Registration guidelines, prioritizing according to the patient’s needs.
• Obtains and verifies patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. Generates referrals if needed.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Coordinates all follow-up appointments and testing with the patient upon check-out.
• Collects all necessary information from the patient/customer to schedule and register for an appointment.
• Identifies and communicates the need for scheduling modifications and development.
• Notifies appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtains them as needed.
• Responsible for collecting all time of service payments and copayments during the check-in or check-out process.
• Reconciles cash drawer and all contents at the end of the day, reporting any discrepancies to the Supervisor or Manager.
• Collects all signatures on waivers for managed care at the point of check-in.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.

Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Requirements

• Ability to sit for extended periods of time.

Working Environment

• Standard office environment.

Skills and Abilities

• Strong written and verbal communication skills.

Scheduled Weekly Hours

• 40

Shift

• Exempt/Non-Exempt: United States of America (Non-Exempt)

Company

• PCH Princeton Community Hospital
• Cost Center: 550 PCH Scheduling Call Center