[Hiring] Centralized Home On Call Coordinator @DaVita Kidney Care

Role Description

• Using advanced knowledge and problem-solving skills, ask the appropriate probing questions to determine, diagnose and solve patient and team support issues.
• View all Outlook for urgent communications related to missed treatment, hospitalization, and infection for adherence to clinical P&P and appropriate resolution.
• Escalate any concerns to Manager for clinical judgment appropriateness adherence to patient safety standards.
• Monitor Outlook for local field communications and address all emails in relation to distribution list; escalate clinical concerns.
• Schedule management - complete and update the Apello schedule daily and weekends.
• Daily report email - prepare and distribute the daily report email including:
  • Key operational updates – mutual communication
  • Pertinent patient safety issues
  • Charge nurse assignments
  • Team break schedule
  • Morning clinical support
• Be available daily between 8:00 AM and 11:00 AM Eastern Standard Time for clinical call concerns and immediate support needs in addition to the scheduled-on call nurse as needed.
• When necessary, escalate Team or Patient concerns to Manager.
• Team communication and support:
  • Hosts biweekly office hours to address technical workflow concerns, process improvements, and provide learning opportunities for the team.
• Directory maintenance:
  • Continual maintenance and updates
  • Palmer directory worksheets
  • Distribution list support
• Training and onboarding:
  • Assist with training of new team members
  • Scheduling onboarding and shadowing experiences
  • Ensuring understanding of workflow
  • Ensuring adherence and understanding of clinical P&P
  • Supporting acclimating new teammate to a full shift workload
• Responsibilities may expand or evolve over time to meet the needs of the team.

Benefits

• Comprehensive benefits:
  • Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family:
  • Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs:
  • DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Company Description

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.