[Hiring] Case Manager Summer Intern @Sentrex Health Solutions

Role Description

The Case Manager Summer Intern is responsible for managing all aspects of the enrollment, reimbursement process, and service coordination for patients prescribed medication by physicians. Responsibilities include:

• Timely enrollment of patients into the Patient Support Program.
• Collaboration with patients, insurers, and physicians regarding necessary documentation for maximal reimbursement coverage.
• Reviewing patient status and assisting prescribing physicians in preparing documentation for coverage.
• Providing therapy guidelines/education to manage patient and physician expectations.
• Conducting patient financial assessments based on program guidelines.
• Coordinating and tracking patient services for quick access to therapy.
• Reporting Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs.
• Maintaining service levels in case management, including telephone answer rates and time to initial contact.
• Updating the Customer Relationship Management (CRM) tool with timely patient and clinic information.
• Promoting teamwork while working with internal patient support teams.
• Acting as a liaison and providing feedback to the Program Manager.
• Identifying obstacles to obtaining coverage and communicating this to the Program Manager.
• Completing relevant reports as per specified timelines and standards.
• Flexibility to work rotating shifts between 8am - 8pm (EST).
• Additional duties as determined by the Manager.

Qualifications

• Currently enrolled in post-secondary education (College or University).
• 1-2 years of related customer service experience.
• Experience with reimbursement billing, special access, and the appeals process is an asset.
• Knowledge of private and public reimbursement structures and processes is an asset.
• Must be able to work from home with a quiet, private office space.
• Excellent verbal and written communication skills in English.
• Excellent customer service, problem-solving, and conflict resolution skills.
• Effective interpersonal skills.
• Strong typing skills and proficiency in various computer-based programs.
• Bilingualism (English and French) is an asset.
• High degree of accuracy.

Requirements

• Commitment to providing a high level of service to internal and external clients.
• Highly adaptable with a track record of success during growth and organizational change.
• Proven ability to develop trust and influence at multiple levels.
• Impactful and candid communication style.
• Exceptional organizational skills with the ability to build effective working relationships.

Benefits

• Competitive Salary and generous vacation entitlement.
• Wellness Program (5 paid days off for well-being).
• Paid Sick Days.
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.
• Employee & Family Assistance Program.
• RRSP Matching Program.

Company Description

Sentrex Health Solutions is a proudly Canadian company, fully integrated as a specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and patients. We focus on:

• Innovative solutions ensuring patient access and support for treatment outcomes.
• Strategic distribution models and patient support programs backed by integrated technology.
• A dedicated in-house creative agency and experienced, cross-functional teams.
• Core capabilities including Specialty Pharmacy Services, Customized Solutions, Patient Support Programs, and Strategic Creative Services.