[Hiring] Case Manager/Group Facilitator @Team Recovery Ohio LLC

Role Description

The Virtual Intensive Outpatient Program (VIOP) Case Manager/Group Facilitator provides ongoing care coordination, advocacy, resource support, engagement support, and recovery-oriented services for individuals participating in virtual substance use treatment services.

• Assist individuals in reducing barriers to treatment engagement, recovery stability, emotional wellness, and independent functioning.
• Coordinate care between internal providers, legal systems, social service agencies, recovery supports, and community resources.
• Support client retention, attendance, discharge planning, relapse prevention, and overall recovery stabilization within a telehealth treatment environment.
• Assist clients in navigating telehealth platforms and reducing technology-related barriers that may interfere with treatment participation and continuity of care.
• Support virtual group operations by assisting with attendance monitoring, engagement support, client communication, crisis escalation concerns, and coordination with clinical staff during treatment services.

Core Responsibilities

• Conduct assessments to determine the needs of clients seeking behavioral health and addiction recovery services.
• Develop individualized treatment plans in collaboration with clients, healthcare providers, and other stakeholders.
• Coordinate care and services provided to clients, including therapy and group therapy.
• Monitor and evaluate clients' progress towards treatment goals and make adjustments to the treatment plan as needed.
• Advocate clients to ensure they receive appropriate care and support from healthcare providers and community resources.
• Provide education and support to clients and their families about behavioral health issues, recovery addiction, and coping strategies.
• Maintain accurate and up-to-date documentation of client interactions, treatment plans, and progress reports.
• Collaborate with a multidisciplinary team of healthcare professionals, including clinical and medical teams.
• Assist clients in identifying and reducing barriers impacting treatment participation and recovery stability.
• Assist with observed oral toxicology swab collections in accordance with agency policy, confidentiality standards, and chain-of-custody procedures.
• Stay informed about current trends and best practices in behavioral health, addiction recovery service, telehealth services, and virtual treatment operations.
• Attend and actively participate in required training and staff meetings.
• Flexibility to adapt to schedule changes and assume responsibilities not delineated in the job description.

Qualifications

• Required: HS Diploma or GED
• Preferred: Bachelor's Degree or higher in a Human Services field.

License Requirements

• CDCA license valid in the state of Ohio is required.

Experience Requirements

• Preferred 3+ years of experience in addiction recovery or behavioral health settings.
• 1 year of Case Management experience preferred.
• Excellent communication and interpersonal skills.
• Knowledge of evidence-based practices in behavioral health and substance use treatment.
• Demonstrated commitment to cultural competence, diversity, equity, and inclusion.
• Strong analytical skills with the ability to drive innovation and continuous improvement.
• Ability to read and interpret written information; write clearly and informatively.
• Ability to speak clearly and persuasively; listens and gets clarification.
• Advanced abilities with Microsoft & Google products.
• Working knowledge of Electronic Medical Records (EMR) systems.

Benefits

• Competitive Pay + 401(k) with Employer Match
• Generous Paid Time Off
• Tuition Reimbursement
• Comprehensive Medical, Dental & Vision Insurance
• Employee Assistance Program