[Hiring] Case Manager @Ascend Healthcare

Role Description

The Case Manager supports Ascend Healthcare's commitment to integrated, whole-person care by addressing behavioral health needs alongside physical health and social determinants of health. Through collaboration with clients, providers, families, and community partners, the Case Manager helps ensure access to appropriate services, reduces barriers to care, and supports improved health outcomes.

The Case Manager is responsible for coordinating and delivering comprehensive case management services to individuals receiving behavioral health care. The Case Manager serves as an advocate for patients, assists in navigating complex systems of care, and supports engagement in treatment through ongoing outreach, care coordination, and resource linkage.

Key Areas of Ownership

• Maintain accurate, timely, and complete documentation in accordance with organizational, regulatory, and payer requirements.
• Complete evidence-based screening tools, assessments, service plans, progress notes, and discharge summaries within established timeframes.
• Conduct comprehensive case management assessments to identify client strengths, needs, barriers, and goals.
• Assist with safety planning and resource coordination, recognizing and responding appropriately to crisis situations within the scope of the position.
• Provide outreach and engagement services to patients who are at risk of disengaging from treatment.
• Coordinate medical, behavioral health, substance use, housing, employment, educational, transportation, and social support services.
• Support patients in addressing social determinants of health that impact treatment outcomes.
• Participate in staff meetings, training, and professional development opportunities.
• Support organizational initiatives focused on quality, patient experience, and health outcomes.
• Perform other duties as assigned consistent with the responsibilities of the position.

Qualifications

• Bachelor's degree in social work, psychology, counseling, human services, public health, or a related field; or a minimum of three (3) years of behavioral health experience within integrated healthcare settings.
• Knowledge of community resources and social service systems.
• Strong organizational, communication, and documentation skills.
• Ability to establish rapport with diverse populations and maintain professional boundaries.
• Proficiency with electronic health records and Microsoft Office applications.
• Fingerprint Clearance Card (Or ability to obtain).
• Preferred: Bilingual English/Spanish.

Requirements

• This is a fully remote position but may require in-person attendance as company needs arise.
• Prolonged Sitting: Ability to sit for extended periods during working hours.
• Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
• Visual Requirements: Adequate vision for reading computer screens and documents.
• Communication: Clear verbal and written communication skills for virtual meetings and correspondence.
• Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings.
• Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.

Compensation

• $48,000-$53,000

Schedule

• Monday - Friday 8am-5pm

Benefits

• Competitive Salary
• Medical, Dental, Vision, Life and LTD benefits
• PTO + Company Holidays
• Yearly CEU Stipend
• Collaborative Environment
• Remote-first setting
• Clinician Founded and Operated
• Incentive Bonus Program (Optional pending position)
• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance