[Hiring] Case Management Coordinator @Sanitas

Role Description

Case Management Coordinator – Inpatient facilitates the transition of patients from inpatient facilities to the appropriate level of care by coordinating discharge planning, arranging follow-up, and addressing barriers to care. This role plays a critical function in reducing avoidable readmissions and supporting Sanitas’ value-based care strategy by ensuring smooth, patient-centered care transitions and strong alignment with providers and payor partners.

• Initiate discharge planning upon notification of patient admission.
• Engage patients at inpatient or post-acute facilities and assess discharge readiness.
• Collaborate with Hospitalists, discharge planners, and payer care teams to develop discharge plans.
• Coordinate timely follow-up appointments with PCPs and specialists per discharge instructions.
• Educate patients and families about care instructions, resources, and home-based options.
• Identify and address barriers to safe discharge, including transportation and social needs.
• Document interactions, plans, and care coordination activities in the EMR.
• Monitor and report patient outcomes and care effectiveness to interdisciplinary teams.
• Facilitate communication between providers, facilities, and community-based organizations.
• Contribute to process improvement initiatives related to care transitions.

Qualifications

• High school graduate or equivalent.
• 3 - 5 years of experience in clinical, case management, or community health settings.
• Experience in inpatient discharge planning or care coordination.
• Medical Assistant License (required).
• Strong communication, counseling, and documentation skills.
• Proficiency in EMR platforms, Microsoft Office, and clinical tools.
• Knowledge of medical terminology and post-acute care services.
• Understanding of healthcare navigation and social determinants of health.
• Ability to work collaboratively across teams and independently.
• Familiarity with managed care and value-based payment models (preferred).
• Local knowledge of community health and social service networks (preferred).

Requirements

• None of the above - This position does not currently handle physical money or negotiate contracts.
• This position does not currently have Budget Responsibility.
• English: Advanced.
• Spanish: Preferred.
• Creole: Preferred.

Benefits

• Required to visit the assigned centers, further emphasizing their commitment to maintaining a unified and patient-centric approach across various locations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Includes corporate and medical center administrative staff whose primary duties are office-based.
• These positions generally require prolonged sitting, computer use, occasional standing and walking, and the ability to lift or carry up to 20 pounds, with occasional travel between company locations as needed.

Environmental Conditions

The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout to be heard above ambient noise level.