[Hiring] Case Management Administrative Assistant @Cantex Continuing Care Network

Role Description

The Case Management Administrative Assistant (also known as a Healthcare Authorization Specialist or Medical Records & Authorization Coordinator) provides essential administrative and operational support to the Regional Case Management team. This remote healthcare administrative role plays a critical part in ensuring timely authorization management, accurate documentation, and seamless communication between facilities, Managed Care Organizations (MCOs), and Case Managers.

This position supports the authorization workflow for patients in Skilled Nursing Facility (SNF) settings and is ideal for someone who is highly organized, detail-oriented, and comfortable working in a fast-paced healthcare environment where accuracy and timeliness directly impact patient care and facility operations.

Qualifications

• High school diploma or equivalent required
• Two (2) years of hospital or healthcare experience preferred
• Proficient with EMR systems
• Proficient with Excel, Microsoft Office, and Adobe PDF
• Strong organizational skills with the ability to meet strict deadlines
• Ability to perform effectively in a fast-paced environment
• Excellent written and verbal communication skills

Requirements

• Verify active authorizations and communicate status updates to facilities and assigned Case Managers
• Track concurrent authorization due dates and ensure timely submission
• Build complete concurrent review packets for MCO submission, including:
• Authorization number
• Face sheet
• Insurance information
• Medical records
• PT/OT/ST documentation
• Submit clinical packets and reports to MCOs via fax or electronic portals
• Upload confirmation pages or submission receipts into the EMR
• Monitor and track concurrent authorization reviews for extension requests
• Communicate authorization extensions, expirations, and updates to MCOs and facility Case Managers
• Assist Case Managers and facilities with active authorizations, denials, and appeals
• Follow up on inactive authorizations for patients who remain admitted
• Maintain accurate documentation and ensure timely distribution of required materials
• Perform other duties as assigned

Benefits

• Competitive pay
• Performance-based bonus opportunities
• Comprehensive health, dental, and vision insurance
• Additional supplemental benefits (life insurance, disability, accident, etc.)
• 401(k) with company match
• Generous paid time off (PTO/Sick)
• Clear career growth and advancement opportunities
• A supportive and vibrant company culture
• Many more employee perks and benefits