[Hiring] Case Coordinator I @Teladoc Health

Role Description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

The Case Coordinator I, EMS is responsible to support aspects of the Expert Medical Services (EMS) provided to TDOC members to ensure quality and timely case completion. The coordinator supports the care team nurse and provider on a case. The Coordinator researches and verifies physician referral information and is a resource to the member and the member’s family for case updates.

Qualifications

• High school diploma or equivalent
• Minimum 2 years’ experience in a professional work environment
• Proficient in technology including software programs such as Microsoft Word, Excel, and Outlook
• Post secondary diploma/degree preferred in health or business related field
• Experience in clinical office or hospital is a PLUS
• Strong customer service focus
• Ability to manage competing priorities, meeting deadlines related to case and team goals
• Deliver on the Teladoc Health corporate values in all interactions and work performance
• Demonstrated critical thinking ability
• Ability to communicate verbally and in writing, clearly and in a professional manner
• Ability to work independently and collaboratively

Requirements

• Collaborate with providers to prioritize case management
• Manage, organize and update case related information using case management system
• Ensure clear, accurate, and thorough case documentation in the case management system following prescribed and documented processes
• Collect, process, manage medical records relevant to each case
• Provide regular case updates to physicians, nurses, members and/or leaders
• Provide consistent and effective monitoring of email and faxes via personal and group email accounts, taking appropriate action in a timely manner
• Perform all pertinent quality checks and investigations of assigned cases applying critical thinking skills
• Demonstrate an appropriate sense of urgency throughout the case life
• Support member satisfaction by delivering outstanding service, ensuring the highest quality and timeliness for all outgoing reports and communications
• Think creatively to prevent and mitigate case delays
• Research specific treatment and procedural availability to identify physicians appropriate for referral aligning to each member’s clinical condition, geographic location, and preferences
• Schedule member appointments with internal clinical staff
• Prepare and deliver member facing reports and communications timely, accurately and ensuring high quality presentation
• Participate in meetings and special projects or assignments as needed

Benefits

• Base salary range: $24/hr
• Eligible for a performance bonus and benefits (subject to eligibility requirements)
• Accrue 5.84 hours of PTO for each bi-weekly pay period during your first year of service
• Receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually (applies to full-time positions only)