[Hiring] Care Transition Specialist @Healthcare Systems and Technologies

Role Description

We are seeking a Care Transition Specialist to support our Outcomes Department by completing post-discharge phone surveys within 24–72 hours of a patient’s discharge. In this role, you will:

• Conduct post-discharge phone surveys and complete assessments in the JLM database.
• Verify patient demographics and discharge information to ensure accurate documentation.
• Document patient-reported concerns, symptoms, barriers, and follow-up needs clearly and thoroughly.
• Identify and escalate unresolved issues related to health or care coordination according to established protocols (without providing medical advice).
• Communicate trends, training needs, and process improvement ideas to management and contribute to preventative care initiatives.
• Participate in defining and implementing new processes, standards, and technology that improve patient experience and outcomes.
• Maintain compliance with all applicable regulatory requirements, standards, and internal procedures.
• Perform other duties as assigned.

Qualifications

• Active, unrestricted RN or LPN license, or previous medical/clinical training.
• Associate degree (or higher) in Nursing or a related clinical field.
• Strong listening, verbal communication, and customer-service skills with a patient-centered approach.
• Ability to rely on experience and judgment to plan and accomplish goals while handling multiple tasks concurrently.
• Proficiency in medical terminology with the ability to produce accurate clinical documentation and maintain strong spelling and grammar.

Preferred Qualifications

• Familiarity with psychiatric/behavioral health concepts, practices, and procedures.
• Experience conducting patient follow-up calls, care coordination, discharge planning, or patient satisfaction/experience work.

Schedule & Work Arrangement

This role offers a flexible schedule with adjustable work times and workdays based on department needs and individual availability.

Additional Information

Care Transition Specialists do not provide medical advice. All patient concerns are documented and routed according to established guidelines to support appropriate follow-up. Employment is contingent upon maintaining applicable licensure and meeting role requirements.

Team Culture + Values

• One Team: We win together, support each other, and share credit.
• Inclusion: We respect differences and welcome every voice.
• Transparency: We’re open, honest, and clear about our goals.
• Agility: We move fast, test ideas, and learn as we go.
• Empathy: We listen, care, and anticipate others’ needs.
• Growth Mindset: We stay curious, keep learning, and aim to improve every day.
• Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work.

Perks & Benefits

• Remote work environment
• Health benefits paid for employees
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!