[Hiring] Care Navigator Assistant @Isaac Health

Role Description

The Care Navigator Assistant provides essential virtual and administrative assistance to the Care Navigation team. This role is responsible for eliminating administrative bottlenecks, managing patient panels, and tracking daily/weekly engagement goals to ensure no patient falls through the cracks. The ideal candidate is highly organized, data-driven, and capable of seamlessly managing medical records, partner trackers, and real-time clinical support requests.

Key Responsibilities:

• Panel Management & Goal Tracking
  • Daily List Management: Actively monitor and clear daily patient list, routing patients to assigned Care Navigators to ensure 100% panel outreach.
  • Metric Tracking: Help monitor team progress toward check-in goals (e.g., tracking progress toward our 1,200-check milestones) and monitor tracker spreadsheets with partner organizations.
  • Time Compliance Monitoring: Review documentation logs to ensure every patient interaction meets the mandatory minimum of 20 minutes of billable time.
• Records, Faxes, & Clinical Administration
  • Inbox & Records Management: Manage the digital fax inbox, process incoming medical records requests, and perform routine "chart housekeeping" within the EHR.
  • Insurance Coordination: Handle eligibility and benefits verification for patients on the panel.
  • Care Plan Coordination: Send out care plans, visit notes, and formal referrals as requested by Care Navigators (CNs).
  • Specialized Tracking: Request neuroimaging reviews immediately upon receipt of patient images, and notify providers/CNs when home safety assessments are completed.
• Patient Outreach & Support
  • Reminders & Confirmations: Send out appointment confirmations and reminders to maximize patient show rates.
  • Resource Coordination: Under the direction of Care Navigators, research and locate local community resources for patients as needed.
  • Just-in-Time Support: Provide agile, in-the-moment administrative support for Care Navigators to keep daily workflows running smoothly.

Qualifications

• 1–3 years of administrative or virtual assistant experience, ideally within a care management, neurology, brain health or busy medical clinic setting.
• Proficient with electronic health records (EHR), digital fax platforms, and tracking spreadsheets (Excel/Google Sheets).
• Comfortable working in an environment with clear numerical targets (outreach goals, tracking metrics, minimum billable minutes).
• Exceptional written and verbal communication skills; professional and empathetic when sending patient reminders and coordinating with partner organizations.

Benefits

• Shape the future of the #1 largest and fastest growing online brain health care company in the world.
• Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups.
• Join a community of high achievers who have a passion for promoting brain health.
• Readily available clinician leadership for case consultations to ensure you always receive the support you need.
• Access to innovative technology to support you in delivering the highest quality of care to your clients.
• Access to continuing training and education.
• Work virtually from anywhere in the United States.
• A highly responsive and supportive team of clinical and operational management.
• Decreased administrative time for clinicians through ongoing technology improvements and automation.
• Fully integrated, data-enabled EMR with embedded clinical decision support and task management system.
• Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization.

Company Description

Isaac Health is on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.

Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, we continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions.

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.