[Hiring] Care Navigation Coordinator, Oncology I - Flex @Carrum Health

Role Description

We are looking for a Cancer Care Navigator to help us connect patients to the right care and understand their benefits. The Cancer Care Navigator will play a critical role in our success.

• The Care Navigator, Oncology I independently manages a broader range of care coordination and navigation responsibilities.
• The CNO I applies sound judgment within established guidelines and serves as a reliable operational partner across teams.
• The hourly range for this role is $26 - $29.70 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

• Gain a bird’s-eye view of the entire organization by working across multiple units rather than being siloed in one area.
• Break the monotony of a fixed desk or routine; every week brings a new environment and a fresh set of challenges.
• Become a "go-to" resource, building professional relationships with different teams and leadership figures across the company.
• Prove your ability to remain calm and effective in shifting environments—a key trait for future leadership roles.
• Handle end-to-end travel logistics, including flight bookings and ground transportation under tight deadlines.
• Maintain a high level of availability to cover shifting priorities and urgent assignments as the departmental needs evolve.
• Perform comprehensive insurance verifications, researching complex coverage issues and ensuring all authorizations are secured prior to service.
• Act as the primary point of contact for incoming calls, assessing urgency and accurately routing clinical inquiries to the Clinical Care Navigator.
• Evaluate and prioritize daily tasks, pivoting between clerical duties and urgent operational needs without a loss in productivity.
• Maintain meticulous records of all financial transactions and travel logs, ensuring they meet internal audit standards.
• Ensure accurate documentation and follow-through across care workflows.
• Coordinate with external providers and internal partners to support care delivery.
• Identify recurring operational issues and surface improvement opportunities.
• Maintain HIPAA compliance and data integrity standards.

Qualifications

• High School Diploma or General Education Degree (GED) required; college education preferred.
• A proven ability to learn new tasks quickly and pivot priorities on short notice.
• Exceptional verbal and written communication skills.
• A high level of punctuality and a flexible mindset regarding shift assignments and emergency logistical needs.
• Spanish Speaking preferred.

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

Company Description

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design.

• Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation.
• We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare.
• We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.