[Hiring] Care Manager Supervisor @Clarvida - North Carolina

Role Description

The Care Management Supervisor is responsible for the successful provision of Tailored Care Management services to clients with complex behavioral health and healthcare needs. This position supervises a team of no more than 8 Care Managers and indirectly supervises Care Manager Extenders. The Care Management Supervisor partners with regional and state leaders to ensure compliance with regulatory requirements and to meet or exceed established key performance indicators and desired client outcomes. This position reports to the State Clinical Director.

Responsibilities

• Supervise and support a team of up to 8 Care Managers to ensure quality Tailored Care Management services
• Provide indirect supervision to Care Manager Extenders
• Ensure compliance with all regulatory and contractual requirements
• Partner with regional and state leadership to achieve performance goals and desired client outcomes
• Monitor team performance against established KPIs and implement improvement strategies as needed
• Support care coordination activities for individuals with complex behavioral health and healthcare needs
• Provide clinical guidance and oversight to ensure appropriate service delivery
• Maintain documentation standards in accordance with state and organizational requirements
• Collaborate with interdisciplinary teams to ensure integrated, person-centered care
• Participate in leadership meetings and contribute to strategic planning initiatives

Qualifications

• If overseeing Behavioral Health (MH/SU) population:
  • Master’s Degree
  • 3 years of experience providing care management, case management, or care coordination to individuals with MH/SU
• If overseeing Individual & Developmental Disabilities (I/DD) population:
  • Bachelor’s Degree in a related field (health, psychology, sociology, social work, nursing, or another relevant human services area) AND
  • 5 years of experience providing care management, case management, or care coordination to complex individuals with I/DD
  • OR
  • Master’s Degree in a related field (health, psychology, sociology, social work, nursing, or another relevant human services area) OR licensure as an RN AND
  • 3 years of experience providing care management, case management, or care coordination to complex individuals with I/DD

Benefits

• Paid vacation days (increase with tenure)
• Separate sick leave that rolls over annually
• Up to 10 paid holidays*
• Medical, dental, and vision insurance options
• Training, development, and continuing education credits for licensure requirements
• 401(k)
• Free licensure supervision
• Pet insurance
• Employee Assistance Program (EAP)
• Perks @ Clarvida – national discounts on shopping, travel, Verizon, and entertainment
• Mileage reimbursement
• Cellphone stipend

Company Description

Clarvida’s success is built on the strength of our people and a shared commitment to improving lives and communities. We empower employees to bring their full potential to their work while delivering outcome-driven, person-centered services.