[Hiring] Care Management Support Assistant @Humana

Role Description

Humana Healthy Horizons in Ohio is seeking a Care Management Support Assistant 2 that contributes to the administration of care management and provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state. The Care Management Support Assistant 2 guides members/families toward and facilitates interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments.

• Provide CM support by managing shared mailboxes and entering data into CM work queues.
• Mail letters/educational material and research unable to contact members.
• Complete other administrative functions, as assigned.
• Decisions typically focus on interpretation of area/department policy and methods for completing assignments.
• Work within defined parameters to identify work expectations and quality standards.
• Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Qualifications

• At least 2 years Administration support experience within the healthcare industry.
• Minimum 1 year intermediate or better working knowledge using Microsoft Office Programs specifically Teams, Excel, PowerPoint, Outlook, and Word.
• Ability to troubleshoot and resolve general technical difficulties.
• Decision-making skills regarding own work approach/priorities, and work assignments, standards, and resources.
• Familiarity with care and well-being resources.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Requirements

• Associate's degree (preferred).
• Microsoft Access proficiency (preferred).

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities.

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.