[Hiring] Care Management Lead @Careforth

Role Description

Reporting to the Manager, Care Management, the Care Management Lead (CML) is responsible for supporting the clinical quality and compliance of care management services. The CML is the lead escalation point for clinical issue management and support. The CML works with teams to ensure compliance with documentation standards, required regulations, and best practices. The CML will collaborate with the Manager, Care Management and consult with additional clinical and compliance resources to ensure the effective onboarding and ongoing clinical support of care management teams to ensure delivery of high-quality services to consumers and caregivers. The CML creates and maintains a person-centered business culture that fosters commitment, continuous improvement, employee and caregiver engagement, and high performance.

What You Will Do

• Respond to requests from caregivers and consumers and communicate with team members regarding concerns or emerging issues
• Track consumer risk and work with care teams to adjust the plan of care (POC) as appropriate
• Manage the case conference process, facilitating case review as well as discussion of risk mitigation strategies and follow-up
• Resolve and respond to complaints or grievances expressed by consumers or caregivers or their stakeholders
• Drive effective utilization of established best practices and protocols across the team, ensuring compliance with contractual obligations and NCQA accreditation requirements; observe virtual/home visits with care management team members and review documentation for quality
• Coach and mentor care team members and identify individual or team training needs; provide training to new clinical team members and others as needed
• Assist the Manager, Care Management with incident investigations and reporting
• Ensure continuous survey and audit readiness, maintaining compliance with company policies and practices as well as federal/state/local regulations
• May supervise administrative staff
• Perform other projects and duties as assigned

Qualifications

• Bachelor’s degree or equivalent, preferably in a health care or social services discipline
• Minimum of 4-6 years of experience in case management and care planning for older adults with complex medical conditions and/or individuals with disabilities, preferably in a health care, long-term care, social service or community setting
• An active RN license in OH or a LSW/LISW
• Demonstrated ability to coach and mentor others
• Working knowledge of case management systems, community service and delivery systems, and Microsoft Office suite
• Ability to travel (usually by automobile) within assigned geographic area; valid driver’s license and automobile insurance is required
• Additional state-specific qualifications may be required

Benefits

• Flexible schedules
• Remote-first culture
• Nationwide recognized wellness program
• Investment in employee well-being

Company Description

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.