[Hiring] Care Management Associate @CVS Health

Role Description

The Care Management Associate (CMA) supports the Florida Long-Term Services and Supports (LTSS) Care Management team by performing non-clinical care coordination and administrative functions. This role works collaboratively with Case Managers, Clinical Case Managers, providers, members, and caregivers to support timely and effective care management services.

• Conduct outbound member outreach and engagement activities.
• Support scheduling of assessments and care management appointments.
• Process referrals and assist with care management enrollment activities.
• Administer questionnaires and health risk assessments as directed.
• Provide appointment reminders and post-appointment follow-up.
• Document activities and enter data into care management systems.
• Respond to phone queue inquiries and route issues appropriately.
• Support care managers with administrative and non-clinical coordination activities.
• Assist with authorization-related tasks and other operational workflows.

Qualifications

• Strong communication, customer service, and organizational skills.
• Ability to work effectively in a fast-paced care management environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to manage multiple tasks and work in a fast-paced environment.

Requirements

• High School Diploma or GED required.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.